{"id":18907391,"date":"2026-05-13T19:32:14","date_gmt":"2026-05-13T19:32:14","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/error-importing-template\/"},"modified":"2026-05-13T19:32:14","modified_gmt":"2026-05-13T19:32:14","slug":"error-importing-template","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/error-importing-template\/","title":{"rendered":"error importing template"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">hi i am having an issue trying to import one template kit. in this case, christmas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">i have deactivated all plugins leaving only elementor and royal addons activates<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">the message says: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Error: Import File download failed.<br \/><em>Please contact Customer Support and send this Error<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">thanks! <\/p>\n","protected":false},"template":"","class_list":["post-18907391","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18907391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18907391\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18907391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}