{"id":18861995,"date":"2026-03-25T08:04:08","date_gmt":"2026-03-25T08:04:08","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/license-problem-since-2025-2\/"},"modified":"2026-03-25T08:04:08","modified_gmt":"2026-03-25T08:04:08","slug":"license-problem-since-2025-2","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/license-problem-since-2025-2\/","title":{"rendered":"License problem since 2025."},"content":{"rendered":"\n<pre class=\"wp-block-code\"><code>Good morning,<br \/><br \/>I have been dealing with a license problem since 2025.<br \/><br \/>It didn't work. I couldn't activate the plugin with the assigned license.<br \/><br \/>I immediately contacted the support department about this and was told that they were working on it.<br \/><br \/>After a while, I contacted them again, and then it was Cloudware's fault.<br \/><br \/>So, I was fobbed off a number of times with a nonsense story.<br \/><br \/>After some more back-and-forth messages, I requested a refund for my purchase.<br \/><br \/>This was promised after 2 attempts, and it also appeared on my account that a refund had been issued.<br \/><br \/>However, I have not received the amount to this very day.<br \/><br \/>In response to my support inquiry, I received the answer that it had been refunded. My question regarding which account number it was transferred to was not answered.<br \/><br \/>After a more legal email, I was suddenly told that they do not issue refunds due to their refund policy.<br \/><br \/>However, this is completely at odds with what they have done and the confirmation I received from support multiple times.<br \/><br \/>Since the license has simply been revoked as well, I have now paid for plugins that I cannot use, as is the intended purpose of a license.<br \/><br \/>I would have liked to see this resolved, but I have become very hopeless.<br \/><br \/>My advice regarding this company is therefore: DO NOT do business with them; there are plenty of alternatives that act properly.<br \/><br \/>Hopefully, they will take action, and if so, I will certainly report it.<\/code><\/pre>\n","protected":false},"template":"","class_list":["post-18861995","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18861995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18861995\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18861995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}