hi!<\/p>\n\n\n\n
I had a purchase on my website (the customer sent me a screenshot of the payment confirmation; the payment was made via PIX), but the order wasn’t saved on the site\u2026 I checked both the email address she said she used and the purchase amount, and I couldn’t find it (not even in the trash). I also checked, and there are no Fatal error logs in WooCommerce on the day she placed the order. I didn’t receive the order notification, nor did my customer.<\/p>\n\n\n\n
Do you have any idea what might have happened?<\/p>\n\n\n\n
System Status Report<\/strong>:<\/p>\n\n\n\n WordPress Environment<\/p>\n\n\n\n WordPress address (URL): https:\/\/manabotanica.com.br Server Info: LiteSpeed SUHOSIN Installed: \u2013 WC Database Version: 10.5.3 acf-field: 115 Secure connection (HTTPS): \u2714 Advanced Custom Fields: por WP Engine \u2013 6.7.0 Coupon Affiliates for WooCommerce: por Elliot Sowersby Claudio Sanches – Correios para WooCommerce: por Claudio Sanches \u2013 4.2.5 ActiveCampaign for WooCommerce: por ActiveCampaign \u2013 2.10.2 Contact Form Submissions: por Jason Green \u2013 1.6.1 Elementor Safe Mode: por Elementor.com \u2013 1.0.0 Settings<\/p>\n\n\n\n Legacy API Enabled: \u2013 Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) Connected to WooCommerce.com: \u2013 Enabled: \u2714 Base da loja: #6 – \/shop\/ Name: Hello Elementor Child Overrides: hello-elementor-child\/woocommerce\/cart\/cart-shipping.php vers\u00e3o – est\u00e1 desatualizado. A vers\u00e3o do core \u00e9 8.8.0 Outdated Templates: \u274c<\/p>\n\n\n\n WooCommerce PayPal Payments<\/p>\n\n\n\n Onboarded: \u2714 Enabled Features: activity-panels Disabled Features: product-data-views Daily Cron: \u2714 Next scheduled: 2026-03-20 14:32:02 -03:00 Conclu\u00eddo: 1.646 Malsucedido: 1.651 Pendente: 17 Generated at: 2026-03-19 14:40:13 -03:00
Site address (URL): https:\/\/manabotanica.com.br
WC Version: 10.5.3
Legacy REST API Package Version: O plugin Legacy REST API n\u00e3o est\u00e1 instalado neste site.
Action Scheduler Version: \u2714 3.9.3
Log Directory Writable: \u2714
WP Version: \u274c 6.9.1 – H\u00e1 uma nova vers\u00e3o do WordPress dispon\u00edvel (6.9.4)
WP Multisite: \u2013
WP Memory Limit: 2 GB
WP Debug Mode: \u2013
WP Cron: \u2714
WP Environment Type: production
Language: pt_BR
External object cache: \u2013 Server Environment<\/p>\n\n\n\n
Server Architecture: Linux 4.18.0-553.62.1.lve.el8.x86_64 x86_64
PHP Version: 8.0.30
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 8.14.1
OpenSSL\/1.1.1w<\/p>\n\n\n\n
MySQL Version: 11.8.3-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: \u2714
fsockopen\/cURL: \u2714
SoapClient: \u2714
DOMDocument: \u2714
GZip: \u2714
Multibyte String: \u2714
Remote Post: \u2714
Remote Get: \u2714 Database<\/p>\n\n\n\n
WC Database Prefix: wp_
Tamanho total do banco de dados: 214.21MB
Tamanho dos dados do banco de dados: 181.80MB
Tamanho do \u00edndice do banco de dado: 32.41MB
wp_woocommerce_sessions: Dados: 0.39MB + \u00cdndex: 0.06MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + \u00cdndex: 0.08MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.28MB + \u00cdndex: 0.11MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 2.52MB + \u00cdndex: 3.03MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + \u00cdndex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + \u00cdndex: 0.05MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 1.52MB + \u00cdndex: 1.41MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 1.52MB + \u00cdndex: 0.50MB + mecanismo InnoDB
wp_addonlibrary_addons: Dados: 1.52MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_addonlibrary_categories: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_atum_order_itemmeta: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_atum_order_items: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_atum_product_data: Dados: 0.02MB + \u00cdndex: 0.05MB + mecanismo InnoDB
wp_aws_cache: Dados: 0.17MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_aws_index: Dados: 1.52MB + \u00cdndex: 1.23MB + mecanismo InnoDB
wp_cf7_submissions: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cf7_submission_data: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cf7_submission_files: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.11MB + \u00cdndex: 0.13MB + mecanismo InnoDB
wp_comments: Dados: 2.52MB + \u00cdndex: 1.50MB + mecanismo InnoDB
wp_correios_postcodes: Dados: 0.08MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_cwmp_cart_abandoned: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_cart_abandoned_msg: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_cart_abandoned_relation: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_events_pixel_facebook: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_newsletter_campanha: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_newsletter_remove: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_newsletter_send: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_orders_buy: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_order_bump: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_pending_payment_msg: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_pending_payment_status: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_pixel_events: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_pixel_thank: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_recupera_pedidos: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_send_thank: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_template_emails: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_template_emails_produto: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_template_msgs: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_cwmp_transportadoras: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_e_events: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_e_notes: Dados: 0.02MB + \u00cdndex: 0.17MB + mecanismo InnoDB
wp_e_notes_users_relations: Dados: 0.02MB + \u00cdndex: 0.05MB + mecanismo InnoDB
wp_e_submissions: Dados: 0.02MB + \u00cdndex: 0.27MB + mecanismo InnoDB
wp_e_submissions_actions_log: Dados: 0.02MB + \u00cdndex: 0.11MB + mecanismo InnoDB
wp_e_submissions_values: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_litespeed_url: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_litespeed_url_file: Dados: 0.02MB + \u00cdndex: 0.08MB + mecanismo InnoDB
wp_options: Dados: 11.48MB + \u00cdndex: 0.27MB + mecanismo InnoDB
wp_postmeta: Dados: 101.55MB + \u00cdndex: 10.95MB + mecanismo InnoDB
wp_posts: Dados: 44.42MB + \u00cdndex: 1.00MB + mecanismo InnoDB
wp_snippets: Dados: 0.06MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_termmeta: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 0.08MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_usermeta: Dados: 1.52MB + \u00cdndex: 1.89MB + mecanismo InnoDB
wp_users: Dados: 0.09MB + \u00cdndex: 0.05MB + mecanismo InnoDB
wp_wcusage_activity: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_wcusage_clicks: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_wcusage_register: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_wc_activecampaign: Dados: 0.14MB + \u00cdndex: 0.14MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.11MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.08MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 0.09MB + \u00cdndex: 0.06MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_wc_orders: Dados: 0.02MB + \u00cdndex: 0.11MB + mecanismo InnoDB
wp_wc_orders_meta: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_wc_order_addresses: Dados: 0.02MB + \u00cdndex: 0.06MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.05MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_wc_order_operational_data: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 0.27MB + \u00cdndex: 0.55MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.14MB + \u00cdndex: 0.23MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_wc_product_attributes_lookup: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_wc_product_download_directories: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.02MB + \u00cdndex: 0.11MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + \u00cdndex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_wsal_metadata: Dados: 4.52MB + \u00cdndex: 6.03MB + mecanismo InnoDB
wp_wsal_occurrences: Dados: 3.52MB + \u00cdndex: 1.06MB + mecanismo InnoDB
wp_yoast_indexable: Dados: 0.06MB + \u00cdndex: 0.09MB + mecanismo InnoDB
wp_yoast_indexable_hierarchy: Dados: 0.02MB + \u00cdndex: 0.05MB + mecanismo InnoDB
wp_yoast_migrations: Dados: 0.02MB + \u00cdndex: 0.02MB + mecanismo InnoDB
wp_yoast_primary_term: Dados: 0.02MB + \u00cdndex: 0.03MB + mecanismo InnoDB
wp_yoast_seo_links: Dados: 0.05MB + \u00cdndex: 0.03MB + mecanismo InnoDB Post Type Counts<\/p>\n\n\n\n
acf-field-group: 7
attachment: 301
custom_css: 2
elementor_font: 2
elementor_library: 39
flamingo_contact: 357
flamingo_inbound: 41
nav_menu_item: 10
page: 20
post: 11
product: 82
product_variation: 40
revision: 2305
shop_coupon: 110
shop_order: 1021
shop_order_refund: 13
wafs: 1
wp_navigation: 1
wp_template: 2
wpcf7_contact_form: 3
wpcf7s: 1 Security<\/p>\n\n\n\n
Hide errors from visitors: \u2714 Active Plugins (31)<\/p>\n\n\n\n
Advanced Woo Search: por ILLID \u2013 3.55
All-in-One WP Migra\u00e7\u00e3o e Backup: por ServMask \u2013 7.102
ATUM Inventory Management for WooCommerce: por Stock Management Labs\u2122 \u2013 1.9.54.1
Editor cl\u00e1ssico: por Colaboradores do WordPress \u2013 1.6.7
Code Snippets: por Code Snippets Pro \u2013 3.9.5
Contact Form 7: por Rock Lobster Inc. \u2013 6.1.5
Joinchat: por Creame \u2013 6.0.10
Dynamic Pricing and Discount Rules: por ThemeHigh \u2013 2.3.0
Download Plugins and Themes in ZIP from Dashboard: por WPFactory \u2013 1.9.9
Elementor Pro: por Elementor.com \u2013 3.31.2
Elementor: por Elementor.com \u2013 3.35.5
Flamingo: por Rock Lobster Inc. \u2013 2.6.1
JetWidgets for Elementor and WooCommerce: por Crocoblock \u2013 1.1.9
Loco Translate: por Tim Whitlock \u2013 2.8.1
Melhor Envio: por Melhor Envio \u2013 2.15.18
MultiLine files for Contact Form 7: por Zluck Solutions \u2013 3.1.0
Really Simple Security: por Really Simple Security \u2013 9.5.8
Skyboot Custom Icons for Elementor – Elementor Icons library: por Skybootstrap \u2013 1.1.0
SVG Support: por \u2013 2.5.14
Unlimited Elements for Elementor: por Unlimited Elements \u2013 2.0.6
UpdraftPlus – backup\/restaura\u00e7\u00e3o: por TeamUpdraft
DavidAnderson \u2013 1.26.1<\/p>\n\n\n\n
RelyWP \u2013 7.5.0<\/p>\n\n\n\n
Brazilian Market on WooCommerce: por Claudio Sanches \u2013 4.0.2
Mercado Pago: por Mercado Pago \u2013 8.7.13
Claudio Sanches – PagSeguro para WooCommerce: por Claudio Sanches \u2013 2.14.0
WooCommerce PayPal Payments: por PayPal \u2013 3.4.0 (atualiza\u00e7\u00e3o para a vers\u00e3o 3.4.1 est\u00e1 dispon\u00edvel)
WooCommerce: por Automattic \u2013 10.5.3 (atualiza\u00e7\u00e3o para a vers\u00e3o 10.6.1 est\u00e1 dispon\u00edvel)
WP Rollback: por WP Rollback \u2013 3.0.12
WP Activity Log: por Melapress \u2013 5.6.0 Inactive Plugins (7)<\/p>\n\n\n\n
CF7 Submissions: por Codexpert
Inc \u2013 0.26<\/p>\n\n\n\n
First Order Discount Woocommerce: por QuanticEdge \u2013 1.23
LiteSpeed Cache: por LiteSpeed Technologies \u2013 7.7
PagBank for WooCommerce: por PagBank \u2013 1.2.6
Payment Gateway Based Fees and Discounts for WooCommerce: por Tyche Softwares \u2013 2.19.0 Must Use Plugins (1)<\/p>\n\n\n\n
Force SSL: \u2013
Currency: BRL (R$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)<\/p>\n\n\n\n
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)<\/p>\n\n\n\n
Enforce Approved Product Download Directories: \u2714
HPOS feature enabled: \u2013
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: \u2013
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
remote_logging
blueprint
point_of_sale Logging<\/p>\n\n\n\n
Handler: Automattic\\WooCommerce\\Internal\\Admin\\Logging\\LogHandlerFileV2
Retention period: 30 dias
Level threshold: \u2013
Log directory size: 230 KB WC Pages<\/p>\n\n\n\n
Carrinho: \u274c P\u00e1gina n\u00e3o cont\u00e9m o shortcode [woocommerce_cart] ou o bloco woocommerce\/cart.
Finaliza\u00e7\u00e3o de compra: \u274c P\u00e1gina n\u00e3o cont\u00e9m o shortcode [woocommerce_checkout] ou o bloco woocommerce\/checkout.
Minha conta: #9 – \/minha-conta\/ – Cont\u00e9m o shortcode [woocommerce_my_account]
Termos e condi\u00e7\u00f5es: \u274c P\u00e1gina n\u00e3o definida Theme<\/p>\n\n\n\n
Version: 3.1.1
Author URL: https:\/\/elementor.com\/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: \u2714
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.4.6 \u2013 3.4.7 est\u00e1 dispon\u00edvel
Parent Theme Author URL: https:\/\/elementor.com\/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Theme type: Tema cl\u00e1ssico
WooCommerce Support: \u2714 Templates<\/p>\n\n\n\n
hello-elementor-child\/woocommerce\/cart\/cart.php vers\u00e3o 7.9.0 est\u00e1 desatualizado. A vers\u00e3o do core \u00e9 10.1.0
hello-elementor-child\/woocommerce\/checkout\/form-coupon.php vers\u00e3o 7.0.1 est\u00e1 desatualizado. A vers\u00e3o do core \u00e9 9.8.0<\/p>\n\n\n\n Aprenda como atualizar |\n\n\n\n\n Limpar cache de informa\u00e7\u00e3o do tema de status do sistema<\/code><\/pre>\n\n\n\n
Branded only: \u2013
New UI active: \u2013
Shop country code: BR
WooCommerce currency supported: \u2714
Advanced Card Processing available in country: \u2013
Pay Later messaging available in country: \u2013
Webhook status: \u2714
PayPal Vault enabled: \u2013
ACDC Vault enabled: \u2013
Logging enabled: \u2013
Reference Transactions: \u2013
Used PayPal Checkout plugin: \u2013
Subscriptions Mode: Disabled
PayPal Shipping Callback: \u2013
Apple Pay: \u2013
Google Pay: \u2013
Fastlane: \u2013 Admin<\/p>\n\n\n\n
analytics
analytics-scheduled-import
product-block-editor
experimental-iapi-mini-cart
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store<\/p>\n\n\n\n
experimental-blocks
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
products-catalog-api
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
rest-api-v4<\/p>\n\n\n\n
Options: \u2714
Notes: 154
Onboarding: completed Action Scheduler<\/p>\n\n\n\n
Oldest: 2026-02-16 15:12:00 -0300
Newest: 2026-03-19 14:22:51 -0300<\/p>\n\n\n\n
Oldest: 2023-09-07 17:44:33 -0300
Newest: 2026-02-28 08:58:13 -0300<\/p>\n\n\n\n
Oldest: 2026-03-19 14:53:34 -0300
Newest: 2026-05-01 23:59:59 -0300 Status report information<\/p>\n\n\n\n
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