{"id":18853115,"date":"2026-03-16T14:46:00","date_gmt":"2026-03-16T14:46:00","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/package-loading-issue\/"},"modified":"2026-03-16T14:46:00","modified_gmt":"2026-03-16T14:46:00","slug":"package-loading-issue","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/package-loading-issue\/","title":{"rendered":"Package Loading Issue"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">On a clients website we are experience an issue with the loading of packages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We make use of the Download Manager Addons for Elementor (<a href=\"https:\/\/wordpress.org\/plugins\/wpdm-elementor\/\">https:\/\/wordpress.org\/plugins\/wpdm-elementor\/<\/a>) to display all the documents assigned to a specific category within the Download Manager plugin. For some reason however, it behaves stragely. I am not 100% if it is the Download Manager plugin, the Download Manager Addons for Elementor or something else.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is what it does. When we open a page that has the package widget on it, to show the downloadable documents it loads fine at first, and then after a few seconds it replaces them with the documents of a different category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a short video we recorded to show you what is happening:<br \/><a href=\"https:\/\/www.dropbox.com\/scl\/fi\/vbydcih115o8zwqpiub49\/Package-Loading-Issue.mp4?rlkey=8788pb05vtp7omt4dko87vf4f&amp;dl=0\">https:\/\/www.dropbox.com\/scl\/fi\/vbydcih115o8zwqpiub49\/Package-Loading-Issue.mp4?rlkey=8788pb05vtp7omt4dko87vf4f&amp;dl=0<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I&#8217;ve tried the following:<\/p>\n\n\n\n<ol>\n<li>Disable the Download Manager Addons for Elementor plugin and use a shortcode instead. This is the shortcode. [wpdm_packages categories=&#8221;annual-reports&#8221; include_children=&#8221;1&#8243; orderby=&#8221;date&#8221; order=&#8221;DESC&#8221; items_per_page=&#8221;12&#8243; cols=&#8221;2&#8243; colspad=&#8221;2&#8243; colsphone=&#8221;1&#8243; toolbar=&#8221;0&#8243; paging=&#8221;1&#8243; async=&#8221;0&#8243; template=&#8221;link-template-default-wdc&#8221;]<br \/>&#8211; Still does the same behaviour<\/li>\n\n\n\n<li>I&#8217;ve disabled all other plugins and it too didn&#8217;t resolve the issue.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Here are the settings I am using:<br \/><a href=\"https:\/\/www.dropbox.com\/scl\/fi\/h4bdm2lhkeioz0xgtvvg2\/Package-Settings.jpg?rlkey=u0fzuqz889yuglsyh8ob27lb2&amp;dl=0\">https:\/\/www.dropbox.com\/scl\/fi\/h4bdm2lhkeioz0xgtvvg2\/Package-Settings.jpg?rlkey=u0fzuqz889yuglsyh8ob27lb2&amp;dl=0<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As an additional note. I&#8217;ve tried it in different browsers on my own computer and for me it works fine. I can not replicate this issue. The above video is from my client and they showed it to me during an online call. They cleared their cache and it didn&#8217;t fix it either.<\/p>\n\n\n\n<ol><\/ol>\n","protected":false},"template":"","class_list":["post-18853115","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18853115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18853115\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18853115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}