While the underlying tech on the main platform is worth 5 stars, the plugin and support service leaves something to be desired.
On many occasions it doesn’t actually connect to the platform, but it gaslights you into thinking that it is. It checks all the boxes on looking and acting like a high quality plugin so you’re left questioning your sanity.
When contacting support you’re served with what seems like an auto responder marketed as an AI agent, it doesn’t know what you’re talking about but it can cycle between 2 unrelated links in response to your questions. Update your Knowledge Base to provide more clarity, use a trained model that can provide more insight, or just say it’s an auto responder — don’t label it as AI simply for the buzz.<\/p>\n\n\n\n
I forgot to mention that there’s annoying thing that happens when you’re logged into the plugin dashboard and the platform dashboard at the same time. The message “You are currently impersonating another user. Changes made may affect their account.” displays and either the plugin or the platform locks itself. That might be a nice feature if you factor out cross-talking false positives.<\/p>\n","protected":false},"template":"","class_list":["post-18681283","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18681283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18681283\/revisions"}],"predecessor-version":[{"id":18681295,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18681283\/revisions\/18681295"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18681283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}