{"id":18573791,"date":"2025-07-28T08:58:21","date_gmt":"2025-07-28T08:58:21","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/how-did-we-ever-manage-without-support-candy\/"},"modified":"2025-07-28T08:58:21","modified_gmt":"2025-07-28T08:58:21","slug":"how-did-we-ever-manage-without-support-candy","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/how-did-we-ever-manage-without-support-candy\/","title":{"rendered":"How did we ever manage without Support Candy?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Our requirements are high. We were looking for a helpdesk solution that would integrate with WooCommerce, have email piping, and support a multilingual environment. Support Candy came out as the best solution, also because it has API + webhooks, allowing us to tailor the flow to our specific needs. Thanks to the API, we have added ticket language detection and automatic responses in the customer&#8217;s language. Show me another solution that can do that.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After a few months of operation, I can say that we have no regrets and everything is working as we expected. We also found a few bugs, which we reported, and I appreciate that support resolved them actively and helpfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use the paid version of the plugin, and it&#8217;s great value for money.<\/p>\n","protected":false},"template":"","class_list":["post-18573791","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18573791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18573791\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18573791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}