{"id":18177145,"date":"2024-12-03T23:03:57","date_gmt":"2024-12-03T23:03:57","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/30-day-cancellation-that-is-really-more-like-7-weeks\/"},"modified":"2024-12-04T00:49:22","modified_gmt":"2024-12-04T00:49:22","slug":"30-day-cancellation-that-is-really-more-like-7-weeks","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/30-day-cancellation-that-is-really-more-like-7-weeks\/","title":{"rendered":"30 day cancellation that is really more like 7 weeks"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This was difficult to set up. It is not clear how to set the DNS settings so after many tries we managed to slog through and get it right. However . . . If you need to cancel this service for a client, SMTP.com will ask you why. So you type out the reasons why. Then they will ask you if you want a 10% discount to stay like they never never read all the info you just gave them, not if you reconsider we could offer you. . . . When you say thank you but no we need to cancel. They then come back with the 30 day policy which doesn&#8217;t mean that it&#8217;s 30 days from the day you write asking to cancel so you might get one more invoice; NO, it&#8217;s 30 days from the invoice that you haven&#8217;t received yet. So it&#8217;s more like a 7 week cancellation process (In our case), thus two more monthly payments. In the end after trying to be super nice and complementary about the service they weren&#8217;t very nice. There are other SMTP services out there that are easier to use and have great support. Also if your host truncates the number of e-mails you can send an hour it might take a very long time to get a lot of e-mails sent out. We had to set it to 50 e-mails an hour. If you are sending high volume and need it to be in a timely manner and have a host that puts a check valve on the number of e-mails you can send out . . . you might want to consider an alternative. And on exit we felt screwed.<\/p>\n","protected":false},"template":"","class_list":["post-18177145","topic","type-topic","status-publish","hentry","topic-tag-cancel","topic-tag-cancellation","topic-tag-difficult","topic-tag-email-service"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18177145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18177145\/revisions"}],"predecessor-version":[{"id":18177244,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18177145\/revisions\/18177244"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18177145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}