{"id":16878867,"date":"2023-07-07T18:56:57","date_gmt":"2023-07-07T18:56:57","guid":{"rendered":"https:\/\/wordpress.org\/support\/?post_type=topic&#038;p=16878867"},"modified":"2023-07-07T21:52:31","modified_gmt":"2023-07-07T21:52:31","slug":"cannot-change-new-order-on-hold-to-processing","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/cannot-change-new-order-on-hold-to-processing\/","title":{"rendered":"Cannot change new order &#8220;On hold&#8221; to &#8220;Processing&#8221;"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">An order was placed and paid for.  It still shows as &#8220;On Hold&#8221;.  My attempts to change it to &#8220;Processing&#8221; were futile.  It goes straight back to &#8220;On hold&#8221;.  The Order Notes and System Status are shown below.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem lies with the Yoco plugin, it there a way I can overide the order status?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks<br \/>Carl<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code><strong>ORDER NOTES<\/strong>\n\nOrder status changed from Processing to On hold.\n\n7 Jul 2023 at 8:34 pm Delete note\n\nPargo Order failed to submit to url: https:\/\/api.live.pargo.co.za\/orders\n\n7 Jul 2023 at 8:34 pm Delete note\n\n{\u201cmeta\u201d:{\u201crequestReference\u201d:\u201d8e772c7d-3079-48fc-bcf3-143ed8db1a8d\u201d},\u201derrors\u201d:&#091;{\u201ctitle\u201d:\u201dunauthenticated\u201d,\u201ddetail\u201d:\u201d\u201d,\u201dcode\u201d:0}],\u201dsuccess\u201d:false,\u201dstatusCode\u201d:401}\n\n7 Jul 2023 at 8:34 pm Delete note\n\nOrder status changed by bulk edit: Order status changed from On hold to Processing.\n\n7 Jul 2023 at 8:34 pm by admin Delete note\n\nThis order was abandoned &amp; subsequently recovered.\n\n7 Jul 2023 at 8:32 pm Delete note\n\nOrder status changed from Processing to On hold.\n\n7 Jul 2023 at 8:32 pm Delete note\n\nPargo Order failed to submit to url: https:\/\/api.live.pargo.co.za\/orders\n\n7 Jul 2023 at 8:32 pm Delete note\n\n{\u201cmeta\u201d:{\u201crequestReference\u201d:\u201dc6a5d497-ad88-494e-ae7a-ac091946dc24\u2033},\u201derrors\u201d:&#091;{\u201ctitle\u201d:\u201dunauthenticated\u201d,\u201ddetail\u201d:\u201d\u201d,\u201dcode\u201d:0}],\u201dsuccess\u201d:false,\u201dstatusCode\u201d:401}\n\n7 Jul 2023 at 8:32 pm Delete note\n\nOrder status changed from On hold to Processing.\n\n7 Jul 2023 at 8:32 pm by admin Delete note\n\nOrder status changed from Processing to On hold.\n\n7 Jul 2023 at 8:27 pm Delete note\n\nPargo Order failed to submit to url: https:\/\/api.live.pargo.co.za\/orders\n\n7 Jul 2023 at 8:27 pm Delete note\n\n{\u201cmeta\u201d:{\u201crequestReference\u201d:\u201d107e4fa2-f341-44a4-a0f6-3260974091c8\u2033},\u201derrors\u201d:&#091;{\u201ctitle\u201d:\u201dunauthenticated\u201d,\u201ddetail\u201d:\u201d\u201d,\u201dcode\u201d:0}],\u201dsuccess\u201d:false,\u201dstatusCode\u201d:401}\n\n7 Jul 2023 at 8:27 pm Delete note\n\nOrder status changed from On hold to Processing.\n\n7 Jul 2023 at 8:27 pm by admin Delete note\n\nOrder status changed from Processing to On hold.\n\n7 Jul 2023 at 8:27 pm Delete note\n\nPargo Order failed to submit to url: https:\/\/api.live.pargo.co.za\/orders\n\n7 Jul 2023 at 8:27 pm Delete note\n\n{\u201cmeta\u201d:{\u201crequestReference\u201d:\u201dccc9b36b-6533-4cd5-b25e-2df37abfd1d8\u2033},\u201derrors\u201d:&#091;{\u201ctitle\u201d:\u201dunauthenticated\u201d,\u201ddetail\u201d:\u201d\u201d,\u201dcode\u201d:0}],\u201dsuccess\u201d:false,\u201dstatusCode\u201d:401}\n\n7 Jul 2023 at 8:27 pm Delete note\n\nOrder status changed from On hold to Processing.\n\n7 Jul 2023 at 8:27 pm by admin Delete note\n\nOrder status updated for payment completion.\n\n7 Jul 2023 at 8:15 pm Delete note\n\nOrder status changed from Processing to On hold.\n\n7 Jul 2023 at 8:15 pm Delete note\n\nPargo Order failed to submit to url: https:\/\/api.live.pargo.co.za\/orders\n\n7 Jul 2023 at 8:15 pm Delete note\n\n{\u201cmeta\u201d:{\u201crequestReference\u201d:\u201da60da3ee-3563-4a82-8fc8-c1a030d61120\u2033},\u201derrors\u201d:&#091;{\u201ctitle\u201d:\u201dunauthenticated\u201d,\u201ddetail\u201d:\u201d\u201d,\u201dcode\u201d:0}],\u201dsuccess\u201d:false,\u201dstatusCode\u201d:401}\n\n7 Jul 2023 at 8:15 pm Delete note\n\nOrder status changed from Pending payment to Processing.\n\n7 Jul 2023 at 8:14 pm Delete note\n\nZAR 369.00 was successfully processed through Yoco, you can see this payment in Yoco transaction history (on the Yoco app or on the desktop portal)\n\n7 Jul 2023 at 8:14 pm Delete note<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><br 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3.1.1\nComplianz &#8211; Terms and Conditions: by Really Simple Plugins \u2013 1.2.4\nWP Statistics: by VeronaLabs \u2013 14.1.3\nAkismet Anti-Spam: Spam Protection: by Automattic &#8211; Anti Spam Team \u2013 5.2\nUnconfirmed: by Boone B Gorges \u2013 1.3.5\nPDF Invoices &amp; Packing Slips for WooCommerce: by WP Overnight \u2013 3.5.6\nAll in One SEO: by All in One SEO Team \u2013 4.4.0.1\nDuplicator: by Duplicator \u2013 1.5.5\nNitroPack: by NitroPack LLC \u2013 1.7.1\n\n### Inactive Plugins (26) ###\n\nAddToAny Share Buttons: by AddToAny \u2013 1.8.6\nAd Inserter: by Igor Funa \u2013 2.7.29\nAdvanced Order Export For WooCommerce: by AlgolPlus \u2013 3.4.0\nAnti-Spam by CleanTalk: by \u0421leanTalk &lt;welcome@cleantalk.org&gt; \u2013 6.13\nCache Enabler: by KeyCDN \u2013 1.8.13\nCheckout Field Editor for WooCommerce: by ThemeHigh \u2013 1.9.0\nEmbed Plus YouTube WordPress Plugin: by Embed Plus YouTube Plugin Team \u2013 14.1.6.3\nGetwid: by MotoPress \u2013 1.9.0\nGoogle Analytics for WordPress by MonsterInsights: by MonsterInsights \u2013 8.17\nGoogle Listings and Ads: by WooCommerce \u2013 2.4.10\nImport Export WordPress Users and WooCommerce Customers: by WebToffee \u2013 2.4.1\nMailPoet: by MailPoet \u2013 4.20.1\nNetwork Posts Ext: by John Cardell\nAndrey Islentiev \u2013 7.6.9\n\nOptinMonster: by OptinMonster Popup Builder Team \u2013 2.13.5\nPoll, Survey &amp; Quiz Maker Plugin by Opinion Stage: by OpinionStage.com \u2013 19.8.16\nProduct Import Export for WooCommerce: by WebToffee \u2013 2.3.1\nSite Kit by Google: by Google \u2013 1.104.0\nTablePress: by Tobias B\u00e4thge \u2013 2.1.5\nTwentig: by Twentig.com \u2013 1.6.1\nUserFeedback Lite: by UserFeedback Team \u2013 1.0.7\nWooCommerce Checkout &amp; Account Field Editor: by ThemeLocation \u2013 1.2.8\nWordPress Importer: by wordpressdotorg \u2013 0.8.1\nWPCode Lite: by WPCode \u2013 2.0.13\nWP File Manager: by mndpsingh287 \u2013 7.1.9\nWPForms Lite: by WPForms \u2013 1.8.2.2\nWP Super Cache: by Automattic \u2013 1.9.4\n\n### Dropin Plugins (1) ###\n\nadvanced-cache.php: advanced-cache.php\n\n### Must Use Plugins (1) ###\n\nHealth Check Troubleshooting Mode: by  \u2013 1.9.0\n\n### Settings ###\n\nAPI Enabled: \u2013\nForce SSL: \u2013\nCurrency: ZAR (R)\nCurrency Position: left\nThousand Separator: \nDecimal Separator: ,\nNumber of Decimals: 2\nTaxonomies: Product Types: external (external)\ngrouped (grouped)\nsimple (simple)\nvariable (variable)\n\nTaxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)\nexclude-from-search (exclude-from-search)\nfeatured (featured)\noutofstock (outofstock)\nrated-1 (rated-1)\nrated-2 (rated-2)\nrated-3 (rated-3)\nrated-4 (rated-4)\nrated-5 (rated-5)\n\nConnected to WooCommerce.com: \u2013\nEnforce Approved Product Download Directories: \u2714\nHPOS feature screen enabled: \u2013\nHPOS feature enabled: \u2013\nOrder datastore: WC_Order_Data_Store_CPT\nHPOS data sync enabled: \u2013\n\n### WC Pages ###\n\nShop base: #7 &#8211; \/shop\/\nBasket: #8 &#8211; \/basket\/\nCheckout: #9 &#8211; \/checkout\/\nMy account: #10 &#8211; \/my-account\/\nTerms and conditions: #551 &#8211; \/terms-conditions\/\n\n### Theme ###\n\nName: Hello Elementor\nVersion: 2.8.1\nAuthor URL: https:\/\/elementor.com\/?utm_source=wp-themes&amp;utm_campaign=author-uri&amp;utm_medium=wp-dash\nChild Theme: \u274c \u2013 If you are modifying WooCommerce on a parent theme that you did not build\npersonally we recommend using a child theme. See: How to create a child theme\n\nWooCommerce Support: \u2714\n\n### Templates ###\n\nOverrides: \u2013\n\n### Admin ###\n\nEnabled Features: activity-panels\nanalytics\nproduct-block-editor\ncoupons\ncustomer-effort-score-tracks\nimport-products-task\nexperimental-fashion-sample-products\nshipping-smart-defaults\nshipping-setting-tour\nhomescreen\nmarketing\nmobile-app-banner\nnavigation\nonboarding\nonboarding-tasks\nremote-inbox-notifications\nremote-free-extensions\npayment-gateway-suggestions\nshipping-label-banner\nsubscriptions\nstore-alerts\ntransient-notices\nwoo-mobile-welcome\nwc-pay-promotion\nwc-pay-welcome-page\n\nDisabled Features: core-profiler\nminified-js\nnew-product-management-experience\nproduct-variation-management\nsettings\nasync-product-editor-category-field\n\nDaily Cron: \u2714 Next scheduled: 2023-07-08 14:19:01 +02:00\nOptions: \u2714\nNotes: 75\nOnboarding: completed\n\n### Action Scheduler ###\n\nComplete: 933\nOldest: 2023-06-10 16:20:11 +0200\nNewest: 2023-07-07 20:38:22 +0200\n\nFailed: 664\nOldest: 2023-06-10 16:34:27 +0200\nNewest: 2023-07-07 20:08:02 +0200\n\nPending: 10\nOldest: 2023-07-07 20:53:22 +0200\nNewest: 2023-07-14 18:00:37 +0200\n\n\n### Status report information ###\n\nGenerated at: 2023-07-07 20:39:42 +02:00\n`<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"template":"","class_list":["post-16878867","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/16878867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/16878867\/revisions"}],"predecessor-version":[{"id":16879101,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/16878867\/revisions\/16879101"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=16878867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}