{"id":11632256,"date":"2019-06-12T21:05:52","date_gmt":"2019-06-12T21:05:52","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/over-a-week-no-response-from-support\/"},"modified":"2019-06-12T21:05:52","modified_gmt":"2019-06-12T21:05:52","slug":"over-a-week-no-response-from-support","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/over-a-week-no-response-from-support\/","title":{"rendered":"Over a week no response from Support"},"content":{"rendered":"<p>I submitted a support request with SmartCat because I&#8217;m having issues with the licensed version of Our Team Showcase. It&#8217;s been over a week with no response from their support team. <\/p>\n<p>I updated my WordPress site to 5.2.1 and it looks like something went wrong with Showcase Pro. My server sent back the following error: <\/p>\n<p>An error of type E_ERROR was caused in line 283 of the file www.gbfeature.com\/wp-content\/plugins\/smartcat_our_team\/our-team-showcase-pro.php. Error message: Call to undefined function ots\\get_theme_override()<\/p>\n<p>At the time of this support ticket, the page will no long load. <\/p>\n<p>Please advise.<\/p>\n<p>Thanks for your help.<\/p>\n","protected":false},"template":"","class_list":["post-11632256","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/11632256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/11632256\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=11632256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}