{"id":10378964,"date":"2018-06-08T13:36:35","date_gmt":"2018-06-08T13:36:35","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/guide-to-the-woocommerce-forum\/"},"modified":"2018-07-31T10:06:37","modified_gmt":"2018-07-31T10:06:37","slug":"guide-to-the-woocommerce-forum","status":"closed","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/guide-to-the-woocommerce-forum\/","title":{"rendered":"Guide to the WooCommerce forum"},"content":{"rendered":"<p>Hi there, and welcome to the WooCommerce support forum. Our forum is frequently checked by WooCommerce Happiness Engineers and some of our developers, and we\u2019ll try to help you out as much as possible.<\/p>\n<p><strong>Paying WooCommerce.com customers<\/strong><\/p>\n<p>If you have purchased a premium extension or theme on WooCommerce.com, you can get help faster at <strong>WooCommerce.com &gt; My Account &gt; Tickets<\/strong>. (Don\u2019t worry, if you prefer to get help at this forum, that\u2019s possible too, but only for questions related to WooCommerce core, not our premium extensions.)<\/p>\n<p><strong>Resolved threads<\/strong><\/p>\n<p>Threads will be marked as resolved by our team members in any of the following cases:<\/p>\n<ul>\n<li>We haven\u2019t heard back from you in over a week or no one else has been able to help you out in that same time span<\/li>\n<li>The thread is not related to or caused by this plugin, but another plugin or theme<\/li>\n<li>We\u2019re fairly confident that we\u2019ve provided the right solution<\/li>\n<\/ul>\n<p><strong>Customization<\/strong><\/p>\n<p>We will try to help with basic customization (CSS and PHP), but this will mostly consist out of guiding you to the right place for finding help. This forum is mostly focused on resolving issues with core configuration and its intended functionality.<\/p>\n<p><strong>Sharing details<\/strong><\/p>\n<p>Please share your URL and screenshots of the issue with us; that will help us a lot to understand your challenge better. You can also share your System Status, found under <strong>WooCommerce &gt; Status<\/strong> on your site.<\/p>\n<p>Do <strong>NOT<\/strong> share login or password details with us. This is a public forum.<\/p>\n","protected":false},"template":"","class_list":["post-10378964","topic","type-topic","status-closed","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/10378964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/10378964\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=10378964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}