{"id":10326863,"date":"2018-05-26T13:47:02","date_gmt":"2018-05-26T13:47:02","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/major-bug-makes-it-useless-support-must-be-on-vacation\/"},"modified":"2018-06-05T16:42:58","modified_gmt":"2018-06-05T16:42:58","slug":"major-bug-makes-it-useless-support-must-be-on-vacation","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/major-bug-makes-it-useless-support-must-be-on-vacation\/","title":{"rendered":"Great plugin, but very slow support"},"content":{"rendered":"<p>When I first discovered this plugin I wanted to write a stellar review and give it like 20 stars, as it seemed to solve one of the biggest problems of BuddyPress. But when by solving a problem you create an even bigger one, it kind of defeats the purpose. <\/p>\n<p>In BP when you post a link on the activity stream, it doesn&#8217;t generate a preview unless it comes from some specific big websites (e.g. YouTube, Vimeo). Even links from sites like Facebook, Apple or IMDb show no preview. I tested many, if not all, free plugins that claim to tackle this issue &#8211; almost none worked with BP. Now, this plugin does a great job. It must support a huge number of websites, because I posted from some unknown ones with no problem whatsoever. Seemed too good to be true. And unfortunately it was&#8230; <\/p>\n<p>As I found out later, when Embedly is activated posts from some sources that BP supports by default stop working correctly (happened with YouTube and Vimeo). A preview is still generated, but it is only a dead image of the video. By dead I mean you cannot click play or even click on the title and open the video in a new tab. Since nobody in their right mind would be OK with building a social network where users cannot post YouTube videos, this otherwise great plugin becomes essentially useless. <\/p>\n<p>An easy solution would be what Iframely Responsive Embeds plugin does: it has an option &#8220;Do not override default embed providers&#8221; (the problem is that they do not support so many websites as Embedly). Hopefully Embedly will provide something similar in the future, because it really is a shame &#8211; I tried some crazy URLs, even from sources not on their list, and it still generated a perfect preview! <\/p>\n<p>The other problem, as you can tell by the title, is support. Not to put too fine a point on it, it simply doesn&#8217;t exist. I opened a ticket and described the bug, asking if there is a solution. It&#8217;s been five days now and counting&#8230; It seems that support is there just for effect. And imagine that I am a potential paying customer, as I clearly stated that if the problem is solved I would like to purchase a premium package or custom code or something, in order to remove their branding from the previews. <\/p>\n<p>Again, a shame&#8230; So it has to be one star.<\/p>\n","protected":false},"template":"","class_list":["post-10326863","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/10326863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":2,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/10326863\/revisions"}],"predecessor-version":[{"id":10366821,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/10326863\/revisions\/10366821"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=10326863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}