I love this plugin. It helps our website visitors tremendously to be able to ask questions and interact with us. Many are reluctant to call or email for fear of being inundated with sales calls, so this allows them to stay at arms reach until they get comfortable with us.
Why only 3 stars then? The speed. When I load the Zopim widget, my homepage load time goes from 6.5s to 12.3s. I can't have visitors waiting that long for our homepage to load. I could live with adding a second or so to our load, but 6 additional seconds is a deal-breaker.
Plug in not user friendly at all... the only thing I get on the WordPress Dashboard is : Zopim Chat... nothing inside... how to configure and it's written on my main website page at the bottom right : Chat with us.
it's grey, it's not what I want to show my users, it's horrible to manage, the control panel is on another website and not in MY website (there's a button inside the plugin... it's the only thing you have).
The Android app is on Beta test for... ages... the app is always ON (in the notification). Draining battery and I like something clean on my notification bar. otherwise it's very fast. If it's improving and not sending me viruses like MailPoet... I'll install this on my customer's website with a full licence. I'm a tester so for the moment... it works but it's not very professional, not userfriendly and all looks very ugly and difficult to use.
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