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Plugin Reviews

Zopim Live Chat

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into their purchase.

11 reviews
Average Rating
4.8 out of 5 stars
Easy - Fast - Nice
By , for WP 4.1

I have tried a Different Chat Plugin 2 months ago that slowed my site down to a near stop! I had given that plugin support team a chance but they responded as slow as their plugin.

Now have been using Zopim for the last 4 weeks and Pingdom reports my site is fast with only miniscule extra load times.

Intuitive enough for a n00b like myself to setup right out of the box.

Great job guys !

not userfriendly
By ,

Plug in not user friendly at all... the only thing I get on the WordPress Dashboard is : Zopim Chat... nothing inside... how to configure and it's written on my main website page at the bottom right : Chat with us.

it's grey, it's not what I want to show my users, it's horrible to manage, the control panel is on another website and not in MY website (there's a button inside the plugin... it's the only thing you have).

The Android app is on Beta test for... ages... the app is always ON (in the notification). Draining battery and I like something clean on my notification bar. otherwise it's very fast. If it's improving and not sending me viruses like MailPoet... I'll install this on my customer's website with a full licence. I'm a tester so for the moment... it works but it's not very professional, not userfriendly and all looks very ugly and difficult to use.

works well, good plugin for the service
By ,

I use Zopim before and this plugin integrates well into my WP site.

Great system with easy setup
By , for WP 4.0

Just the right mix of free services vs. paid services for small businesses. Best of all, this system can grow with your needs and a decent price. I've tried dozens of Live Support plug-ins and this is the ONLY one that lets me do what I want without having to pay an arm and a leg for it.

Great chat plugin
By , for WP 3.9.2

It's works very well and it's very simpleto use and configure.

Nice Plugin
By ,

Hello Zopim Team,

Thanks for the nice plugin.
Now I can get my all chats at my wordpress admin so i don't need to open more browsers.

Thanks
Nimesh P.

Excellent plugin, great support from Zopim when needed
By , for WP 3.8.2

Love the plugin... it does everything I expected it to do and more! With the free trial it was excellent, then the trial ran out and I was automatically put on a free plan. I have to say, even the free plan (Lite, I think they call it) is very comprehensive, providing not only a very stable/reliable chat plugin but also more information/tracking about visitors than WordPress itself! I can go onto the dashboard at any time and see who's on my site, the country and region (and the nearest city) they're in, their name if they put it in, operating system, device (sometimes), browser, IP address, page path... the possibilities are endless with this much information available. But I upgraded to a basic plan for around $10/month, and this allows even more options such as an option to leave an offline message, and completely customise it, and change users, and have more than 1 chat running at a time.
When there are people onsite, and there are no chats happening, I can go onto any of the visitors' profile and see the pages they've looked at. If I can see that they have bounced around a bit, they're lost, so I send them a message. This pops up on their screen and they're instantly in touch.
A feature I wouldn't be able to use Zopim without is the sound/audio cue. Such a small feature I know, but it's amazing how many other chat plugins/widget there are that don't have it (and I've tried a few).
There is an option to save/email a transcript, and you can actively interact with real customers on your website, recommend products, send them links (that they can just click, and it opens. Some just send links as text) and when the link is clicked, the chat window (which is not a popup) goes to the page you've linked to. Great way to show customers areas of your website that they might not otherwise have known about.
If something goes wrong, like you're having trouble installing it (it is a bit tricky) the team at Zopim are there on their website; just chat, and most likely they'll be able to help.
Overall a great plugin and I'm a very happy user.

Loved Zopim Service
By , for WP 3.5.2

I have integrated zopim in many sites of mine, and both customers and live support people love it, great work and keep updating it.

Great Plugin
By , for WP 3.5.2

I loved the plugin, great work keep it up guys :)

Been using Zopim for a year now
By ,

Works great, low cost and interfaces in with our CRM...VTiger CRM.

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