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Plugin Reviews

IDB Support Tickets

An open source help desk and support ticket system for WordPress using jQuery. Easy to use for both users & admins.

8 reviews
Average Rating
3.5 out of 5 stars
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Guest tickets, bbpress issue
By , for WP 4.0.1

Hi,

I was really interested in purchasing this plugin. I was about to do it but then I ran into some issues.

Apparently, the plugin did not allow guests on my site to submit tickets even though I had set the property to true. I never received an email reply to my query about this issue.

But that was one issue then I noticed that the bbpress forums disappeared mysteriously from the dashboard. After disabling all the plugins, I found out it was this plugin that caused it.

Too many issues for me to rely on this plugin. I hope they keep working on it and make it better in the future.

Wow could have been a great little plugin...BUT!!!!
By , for WP 4.0

It started out nice - simple setup with really nice features but with each subsequent update the plugin started getting buggier and buggier. Until finally the tickets stopped showing up in the open or closed ticket views after I responded to them - totally disappeared 'poof' gone! For the price of $20 I almost bought the Pro version so I could get decent support until I read some the reviews lamenting the fact that they had and with non existent support - I definitely will not upgrade but am searching for other options.

Thanks for the heads up reviewers!!

Rock On! But avoid this plugin!

Looked good until I found out author wants $20..
By ,

...

Paradoxical Customer Service
By , for WP 3.9.1

Oops I made the mistake of upgrading to Pro

For a plugin that is all about providing customer service, I am astounded by the lack of it from the developers.

Firstly there was silence for a day after payment - nothing, no download, no thanks, nothing.

It doesn't stop there.. the only published option for options for contacting WPSC about an issue seems to be a $99 paid service which has a support interface which is more cumbersome than their support plugin - go figure!

I managed to grap an email address from the bottom of the upgrade when it arrived and tried mailing to that. More silence.

So what's the issue with the Pro - couple of things:

1) the sales blurb talks about files (plural) upload but I can only see functionality for a single file upload

2) the file upload functionality does not seem to be working

I've done the decent thing and sent short video clips showing the problem but - Silence

Don't deal with these people...
By , for WP 3.9.1

Purchased the Pro upgrade expecting a link or whatever pretty quickly. Three chasing emails later only automated responses and no sign of my purchase.
Why would anyone use this company's e-commerce solutions in their own business when the vendor gets it so egregiously wrong?
Hopeless. If only WordPress would make 'no stars' an option...

Don't bother
By , for WP 3.9.1

No wonder this got so many other 1 star reviews. The pro version is crap. Such a waste of money with no support.

Why Go Free??
By , for WP 3.8.1

Their website talks about why you should "go Pro", but I'm wondering why I would what to even go free...

https://docs.google.com/file/d/0B6_8eU45cCbOb3FqbTFJUHlaTE0/edit?usp=drivesdk

[Code Horror] require_once("../../../../wp-config.php");
By , for WP 3.5.1

No words.

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