This plugin makes a lot of very promising statements, but it doesn't deliver and appears bugged. First, it wouldn't activate because it wanted a PHP setting (PDO) that was already activated. When it wouldn't activate, I deleted it through the link provided by WP. It deleted, but then used up so many processes that it crashed my new server with 64GB RAM. Appalling. Don't use it! Don't even try!
Like some of the reviewers, I initially had some trouble installing the plugin due to compatibility issues with my host. However, once I submitted a ticket to Smackcoders they sent me a new, fully licensed install for my host's version of PHP (and Ion Cube).
Once installed properly, the plugin worked exactly as I had hoped. I am working on a data-driven website for a research institute. The client will need to create external CSVs for import on a yearly basis. So this plugin will be invaluable in making that process easy and seamless.
Doesn't work. Support is only willing to help if I allow them to login to my server, which is a an unacceptable security risk.
A helpful plugin, Choose this plugin to do the imports to WordPress.
Do not spend your $$ on pro. Customer service sucks. Been waiting weeks for account activation. Asked for my money back and got a "go &$@# yourself".
I purchased the Pro version in a rush as I needed to migrate Advanced Custom Fields data on a rush project. I understood from the website that the product would work on unlimited domains. When it asked for a preferred domain, I used my own website domain. When I tried to install the product on the client's domain, the product would not activate because it did not match my own domain.
I went back to one of the four emails sent from Smackcoders when I purchased the product it mentioned needing to submit other domains so I went to the account I created.
While you can install on unlimited sites, you cannot immediately license a site. I received the following in an email from their help desk:
Which domain you want install into our plugin. Please mention the domain name and also your phpinfo link. We will provide the new license
Sending a link to a phpinfo file to a stranger is frankly absurd and a huge security risk. Further when I went back this morning to read reviews of product, I came across the following response to another person who has a similar opinion of the product:
We should take this further to all channels and levels with all proof we got against your claiming note that may have sensitive information's also, if not responded.
Any developer who would threaten to expose sensitive information about a client should be avoided. I am currently seeking a full refund from PayPal and will be using another product to accomplish the task at hand.
I use many wordpress plugins - this one is stands out as not only inoperable, bad support - but they refused to refund my $150 when it didn't work.
They require a 3rd party for verification software be installed, no minor task to get running if you value your time. Multiple attempts to contact them resulted in brain dead response - as if they don't read their support requests and just want to close the ticket.
I found many other plug-ins that worked for my application for free. If Smackcoders is reading this review (doubtful) You should just fix your software, pay more attention to your customers or refund the purchase.
I bought this plugin based on the description of its functionality. I had problems form the outset, which I tried to sort out with support. They often came back to me saying an issue had been fixed when it had not. After a week I ended up with a bunch of workarounds and still with issues unfixed. I was on a deadline so purchased WP ALL import https://wordpress.org/plugins/wp-all-import/ . It worked perfectly within 1 hour and has a much better interface. I asked for a refund and was told no. I pushed for a refund and was finally told I would get one. That was 2 weeks ago. The support are now ignoring all emails I send to them. This products does not work as described and the company that makes it are liars. Save yourself a lot of time and money and buy WP All Import.
I tried another plugin for importing members and it refused to cooperate. This plugin was so easy I wish I had more to import.
Awesome plugin backed by Great Support, Was facing server side issue using this plugin and had opened support ticket with both my host and smackcoders.
Was amazed to see quick response, followup and resolution!!
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