I signed up for their WP Live Chat Support Pro because their website advertised that it also worked from a desktop computer. I discovered after buying the Pro version that they did not have a desktop client at all. I emailed their support asking why they advertised it working from a desktop computer and their answer was that you could login into your website through your "browser". Seriously, the only reason I bought their plugin was because they advertised it as working from a desktop and then find out I was tricked by false advertising.
So anyway, after paying for the plugin, I had to wait about 4-5 or so for someone to finally email me the pro version since they didn't have a way to let you download it from their website, which I must say is not very customer friendly at all. On top of that, they discontinued the sale of the Pro version soon after I bought it which makes me feel that I bought a brick. I also noticed that my license expired in March 2017 which is strange to me as I do not recall this license having an expiration date when I bought it.
So, without ever using this plugin and after having some trouble getting it to work, I finally asked for a refund. Denied! Doom on me...
I seriously REGRET buying this plugin and will NEVER buy another one of their products again.
so far no way to fix it the performance of my site is really bad with this plugin activated.
it seems this plugin is only for pro users, with the free version it no any functionality. when we start a chat it says to operator: user has closed the chat, and says to user: operator closed the chat.
don't waste your time and money
No way all these people think this thing is so great.
I have no problem if added functionality costs a few bucks extra. I get it, you developed it, you deserve to get paid.
But to create a plugin that is completely useless unless you pay, and have naggy comments next to each little dopey option that (Only works in Pro), is a complete scam job.
Absolute fail too. I usually will throw someone a few bucks too if they developed a nice plugin knowing full well the effort. These peeps get nothing but bad press from me. Sorry , first bad review I have ever given.
I intalled this plugin and I can say the free version is useless. When Im not online on the plugin page, no one can send offline messages to me or my email.
Even when Im online on the plugin page via wp-admin, the chrome doesnt recognize chat box and a ring.wmv file appears to download by Internet download manager. I couldnt believe a plugin like this.
Eventually ; I couldnt use this plugins any feature...
Note: I tried it on <[ link redacted, please do not post links in reviews ]
Please add some useful features to free version. This can also increase your premium sales. Imagine that other plugins are gives useful free versions and they get more sale than expected..
They write of an excellent service assistema but .. I purchased the PRO version for a week but today , after ten email , I have not been able to use ! Mail and liveChat on their site , are long dead!
I can not understand those who say that they have a good service , perhaps because they call them to the phone!
Only interested to capturing money . Popup opens only when he feels like it . Service and communication nonexistent.
Thank you for pro-version....
I installed this and it broke my site, disabling much of the CSS I had in place -- changing background colors, etc. I disabled the plugin and deleted, but the problem persists.
In pro version, translations do not apply everywhere (mobile) and some functions malfunctioning. I bought there 24 pro version and I am still waiting my API KEY, despite a recovery in technical support. I think I think I'll cancel my Paypal payment and point me to another solution.
Not Working for me!
You must log in to submit a review. You can also log in or register using the form near the top of this page.