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Plugin Reviews

WP eCommerce

WP eCommerce is a free, powerful plugin that empowers you to sell anything online, quickly and easily.

69 reviews
Average Rating
3.4 out of 5 stars
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Product: bad design, BAD UX, limited ops, too pricey, promises but NO money back
By , for WP 4.3

IF YOU LIKE THE MONEY YOU WORKED SO HARD FOR.. then read this review before buying (that is what I should have done..):

JUST go for WooCommerce or JigoShop. With both I have exellent experiences. Just implemented it straigt into my website (little coding required).

If you are not convinced yet, then please do read this review, I am more then happy to elaborate:

I mailed with the customer support service because I was not satisfied after buying the 'Grid view' extention (which costs 99 dollars).

Price and forend-design
I just wanted to implement the webshop directly into my website and I expected that for freaking 99 dollars the design would be minimalistic and clean.

What I instead got was a 2000-ish looking design with rounded edges, 2006-ish-Amazon-buttons and shadows no designer (who has to be taken seriously) ever wants to see.

Usage experience of the back-end
While installing the plugin I noticed that it took a lot of time to figure out where I could find settings and how to implement them. The design of backend is a heap of crap.

Customer-support calls the backend-design 'made for developers', while Justin of WP eCommerce did not inform if I was a developer or not.. Yes, damnit I am a freaking developer. The mistake WP eCommerce made while developing this plugin, is that they made the backend-experience logical for themselves, not for developers who are going to USE it. Designing good back-end makes the difference between half and hour install-time and three hours install-time and besides that: think of the horror of having to return to that chaos everytime you want to change something.

So all in all it takes time to find what you need to find and when you are done all the settings, and you decide to buy the Gridview-extention for example you get shit.

Contacting support about a refund

"Dear Justin (and other WP e-Commerce support),

On july the 16th I mailed you because I was really not satisfied about the product, not only because I don't like it, but also because it is buggy and it just not cover what a simple webshop should be able to do.

So I asked nicely if you could return my money.

You said in answer to one of my mails "Can you tell us a little bit more about why you are not satisfied with your purchase? If it's something we can help resolve, we'd like the opportunity to do so. If it's not, we'd be happy to refund your purchase, but would love to know how we can improve our product to avoid similar issues in the future."

I have been nice towards you in providing information so that you could make a better product. Since then I have not seen my money back. About a month later (two weeks ago now) I have send another mail asking for a PayPal refund immediately, but silence is golden ehh silence is what I get."

I have not heard from them ever since.

Some other points:
1. It took me ages to find out if I could do what I wanted to do with shipping.. I live in Holland and it works different here then in the US.. (I still don't know if it is possible)
2. The check out page etc. were after the install a total mess..
3. .. and probably more that I even didn't see because..

I'd install Jigoshop instead.

Cheers,
Jeronimodo

Bugs with WP eCommerce Multi-site and no response in regards to support.
By , for WP 4.3

This was posted over a week ago without any response.

"Hi, I have installed "wp ecommerce" on my WordPress mutlisite. My problem is that if I go to my main domain and select "settings/store" the general tab information appears correctly, but all other sub-domains will not display any dropdown under the general tab.
Is there a fix for this as I am only using the "wp ecommerce" on one of my subdomains."

Not well supported! I suggest looking at more reliable plugins that offer a working eCommerce environment for Multi-site needs.

Poor support. Still Waiting
By , for WP 4.2.1

I recently updated a client's website to a new theme, Blanco, that is well supported and uses WP eCommerce. However, when I finished setting up the new theme, there was a bug in my checkout process that would not allow customers to complete their purchase. I talked to Blanco's authors and they said since the same bug persists when the WP default theme was activated, it was a problem with WP eCommerce.

I have sent several emails to WP eCommerce and still have yet to hear back. It's been a few weeks and my client is loosing money everyday. This is my last resort or I'm switching platforms.

Client's website:
http://www.wheretobuyessentialaromatherapyoils.com

Reply to jakegobledesign@gmail.com

Categories link not working
By , for WP 4.1.1

Very bad support, nobody seem to understand some problems,takes days to get answers, they not pro active.
Will try woocommerce.

Sylvain

Worse e-com plugin
By ,

Worse e commerce plugin i ever use... almost everything bugged... better use WooCommerce or JigoShop... i use this stupid plugin in 2 of my sites, and now i have to refund one client and another one rebuild using jigoshop...

DOES NOT WORK
By , for WP 4.1

Online support directs you to paid support. Shipping charges won't apply and shipping details won't forward to PayPal.

N . E . X . T ........

Absolutely the worst plugin EVER.
By , for WP 4.0

Nothing but frustration. UPS shipping does NOT work no matter what we try when we setup this plugin. Nit picky little problems all over the place.. documentation for setting up shipping is basic and doesn't address the fact that UPS doesn't work.

I torched 3 weeks of my life to this plugin, trying to get a basic ecommerce website up. I even paid for the upgrade on this plugin.. junk junk junk..

Do yourself a favor and read the reviews on this plugin.. I chose not to believe them at first and the end result was nothing but irritation and no results.

Do yourself a bigger favor and pay a little more to use woocommerce.. it took me 15 minutes to get the UPS side setup on woocommerce. It worked 1st TRY.

Still don't believe it.. go ahead try it.. you'll be wishing later..

There's better e-commerce solutions
By , for WP 4.0

Works. But if you need to do a lot of customization to it, you might have to pay for other views/options so that it isn't in a table layout - or modify the template to make it 'table-less'. I don't know for sure if the other 'views' are table-less or not though.

NEW ADDITION:
With the newest version and the newest version of WordPress it DOES NOT WORK. If you look at the support forums, it's littered with people crying about all kinds of things not working (including me).

Clumsy Code, Unqualified Company with dishonest marketing
By , for WP 3.9.1

This plugin is like a car that looks nice on the outside, but is glued together with popsicle sticks on the inside.

You have to drive it EXTREMELY carefully in a straight line on a smooth road at 5km/h. Even then it will fall apart every 10 minutes. You'll splash on some more glue to keep it together for another 5 minutes, but that glue just makes it heavier

You get what you pay for with this plugin. Be very prepared to spend a 50 hours ironing out the bugs and conflicts as well as intense fear everytime you update wordpress or any other plugin.

Stay away.

Garbage
By , for WP 3.9

Not only does this plug-in bloat your website database, it's impossible to remove once you realize how unnecessarily bloated this plug-in really is.

If that's not enough to turn you off - it has a unique 'ruin my weekend' feature that creates thousands of anonymous users that you'll spend the better part of free time trying to remove.

Technical support is amazing too - lots of 'well, other crappy plug-ins work this way too' responses so you can rest assure you're getting a garbage product.

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