We had a problem with customers unable to download files from our WP eCommerce site. Via Chat, Edward spent more than an hour tracking down the problem -- which turned out to be in an unrelated plug-in. A great job!
In order to update my GOLDcart plugin, I needed to know some details originally provided by the Developer 3 years ago. The online Chat process did a brilliant in getting me the details so I could log-on. Thnxs Guys.
I recently had a HUGE security issue with a site --- due to another plugin completely unrelated to wp-ecommerce --- but as the site uses wp-ecommerce I decided to give their support a try to see if there was anything they could suggest as they've been helpful in the past. They immediately jumped into action and together we had the site up and running again within a few hours. Seriously can't say enough good things about these guys. The wp-ecommerce plugin has been running the site for four years now and I can highly recommend it. Easy to implement and support is Triple-A gold star with brass knobs on!
Have been using this plugin since 2012. Support got me up and running again when I moved host. Really happy to have built our e-commerce shop around this plugin. Works for us. Thumbs up.
WP eCommerce has been around a while, and is a pretty robust plugin. It has most of the features you would need - and additional features are available through their paid "Gold Cart plugin". Considering many of these paid features are freely available in other Shopping Cart plugins, I think maybe they should consider releasing Gold Cart for free.
Their tech support is really good, but you do have to pay for it (fair enough though - we all have to make a living). They will sometimes offer basic help via the free Chat sales tool on their website though.
Today I was quite frustrated with getting things set up and partly regretting getting getting wp e-commerce other than woo commerce. But I got in-touch with wp e-commerce support and they where every helpful! Definitely went over the top to help me out. It ended up being a few mistakes I had made to set up the site. But we got them corrected and everything is sorted out now.
Thanks WP e-commerce
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We tested many stores prior to launching our e-commerce site, and WP eCommerce was the only one that was simple to use but allowed us to run a complex store. This plugin did every single thing we needed.
Beyond that, the support for this plugin is fantastic. The developers know their product and are ready to jump in and help.
Not much more to say, fantastic prompt support and this plugin has served our small business well for years. Thanks guys!
Great customer service. Great Software! Live chat is easy and FAST! Seriously, if you came to the site with a question, dive in!
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