after crisis updates from VERY old WP and theme and webshop to newest versions, lots wasn't working, but first I got excellent help figuring out how to update gold cart plugin then again superb help fixing old theme/shop files to newest situation.
Check out is working again.
thanks, Edward, you are the best!
Worse e commerce plugin i ever use... almost everything bugged... better use WooCommerce or JigoShop... i use this stupid plugin in 2 of my sites, and now i have to refund one client and another one rebuild using jigoshop...
The support I received from wp ecommerce was absolutely great.
Ray stayed on the chat with me and when I was unable to figure things out, he went into the site and figured it out for me.
Thanks Ray - appreciate all the help!
Giggy The Grandmother
I couldn't get the UPS shipping info to work. The support guys bird dogged it all the way until it worked. Thanks.
Edward has gone above and beyond my expectation for support. These days finding good support is the exception rather than the norm....Edward definitely is exceptional!
Got fast and frendly support with my stupid questions online. It saves me hours. Thanks a lot.
I have been using WPEC for a couple of years, and I've customized it extensively to my needs. I'm an intermediate coder at best, but I've been able to do some really fun things with this plugin. There have been a number of headaches, to be sure, but it's been able to do everything I need once I trolled around the forums to find solutions. Previously the support wasn't that great unless I contacted a developer directly, but today I was pleasantly surprised to get smart, efficient support on WPEC's website live chat when I wasn't even looking for it! I went there to look up the latest version of GoldCart to troubleshoot an issue I was having with a redesign in progress, and was invited to chat (by sales, I figured). However, I chatted with a representative named Edward who was very quick and effective at helping me sort out what was wrong with my new WPEC installation. Past history of support for WPEC hasn't been great, but it looks like they are trying hard to turn this rep around. Kudos!
Had a problem with our plugin and both the live chat and follow up support were amazing and we had a solution and were up accepting donations again within 24 hours. Highly recommend
I haven't even started with WP eC yet and I'm already impressed with the support. Thank you for your help and answers about starting up!
Great service support! I am currently looking for a eCommerce plugin and chatted away to an efficient support agent.. funny, concise, and no pushy sales talk! I will certainly use this plugin if it is among all my ticked needs..
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