I recently updated a client's website to a new theme, Blanco, that is well supported and uses WP eCommerce. However, when I finished setting up the new theme, there was a bug in my checkout process that would not allow customers to complete their purchase. I talked to Blanco's authors and they said since the same bug persists when the WP default theme was activated, it was a problem with WP eCommerce.
I have sent several emails to WP eCommerce and still have yet to hear back. It's been a few weeks and my client is loosing money everyday. This is my last resort or I'm switching platforms.
Reply to email@example.com
I had an issue that was specific to Hosted WP on GoDaddy. I received an immediate response and the issue was fixed within a couple of hours. Thank you so much.
Very bad support, nobody seem to understand some problems,takes days to get answers, they not pro active.
Will try woocommerce.
good support on helping migrating my account.
thanks guys :)
Using: 3.9.2 (free version)
Have been using WPe for 3 years, and it's served us well. A few recent upgrades have worked out the bugs, and things now work precisely as expected.
Service has been good. Thanks for the help Justin!
I was experiencing some tax issues with I updated to the latest version. I found a feed where Justin posted his email and welcomed anyone to email him to help out. I did just that and he solved my problem in a matter of 30 minutes. It was great!
I used the live chat and was instantly helped THANKS very much Ray!
I like the WP Ecommerce plugin and the support is fast and expert! Excellent.
We recently updated to a new server -and thus a new PHP version-.
As we were still using an old version of the plugin, we ran into some problems.
After contacting the online support, we got feedback and support right away. Our problems were solved with the fast and correct help!
I had an issue that I could not resolve on my own, and my support rep Ray was extremely patient with me, had great communication skills, and promptly helped me to resolve my issue.
I can't say enough good things about my experience with Ray, he really did go above and beyond what he needed to do for me to satisfy his job requirements.
Thanks WP support, and more specifically, Ray!
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