We recently updated to a new server -and thus a new PHP version-.
As we were still using an old version of the plugin, we ran into some problems.
After contacting the online support, we got feedback and support right away. Our problems were solved with the fast and correct help!
I had an issue that I could not resolve on my own, and my support rep Ray was extremely patient with me, had great communication skills, and promptly helped me to resolve my issue.
I can't say enough good things about my experience with Ray, he really did go above and beyond what he needed to do for me to satisfy his job requirements.
Thanks WP support, and more specifically, Ray!
after crisis updates from VERY old WP and theme and webshop to newest versions, lots wasn't working, but first I got excellent help figuring out how to update gold cart plugin then again superb help fixing old theme/shop files to newest situation.
Check out is working again.
thanks, Edward, you are the best!
The support I received from wp ecommerce was absolutely great.
Ray stayed on the chat with me and when I was unable to figure things out, he went into the site and figured it out for me.
Thanks Ray - appreciate all the help!
Giggy The Grandmother
I couldn't get the UPS shipping info to work. The support guys bird dogged it all the way until it worked. Thanks.
Edward has gone above and beyond my expectation for support. These days finding good support is the exception rather than the norm....Edward definitely is exceptional!
Got fast and frendly support with my stupid questions online. It saves me hours. Thanks a lot.
Had a problem with our plugin and both the live chat and follow up support were amazing and we had a solution and were up accepting donations again within 24 hours. Highly recommend
I haven't even started with WP eC yet and I'm already impressed with the support. Thank you for your help and answers about starting up!
Great service support! I am currently looking for a eCommerce plugin and chatted away to an efficient support agent.. funny, concise, and no pushy sales talk! I will certainly use this plugin if it is among all my ticked needs..
You must log in to submit a review. You can also log in or register using the form near the top of this page.