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Plugin Reviews

WP eCommerce

WP eCommerce is a free, powerful plugin that empowers you to sell anything online, quickly and easily.

241 reviews
Average Rating
3.5 out of 5 stars
Leaves orphan tables after unistall
By , for WP 4.5.2

I unistalled and it left orphan tables I now have to clean up manually. Poorly done.

still have not solved disadvantage of woocommerce
By , for WP 4.4.2

still have not solved disadvantage of woocommerce such as show date picker on front end

Appalling 'premium' customer service, avoid
By ,

Wow, where do I begin...

I bought the premium 'gold card' edition of wp-ecommerce after the lite version worked ok. I didn't like the ugly default 'list' layout of products in the lite version, so I upgraded to get the grid view. What drew me in, was the fact they brand this plugin as super user friendly, quick to set up, simple and beautiful layout etc... not to mention their slogan -"Everything you need to start selling today."

I activate it, and I get this:

http://i217.photobucket.com/albums/cc251/Krys__10/Screen%20Shot%202016-04-28%20at%2013.54.22.png

It looked an absolute mess, the text was vertical, everything was compacted together, definitely not the grid view that I expected... I tried for many hours trying to fix this with no luck. So as I now have the 'premium 1 to 1 support' I gave them an email explaining the situation, and I needed some help.

1 day went by, then 2, then 3...At this point I had put messages out to every email I could find, I was desperate to get my store up and running.

I eventually got a reply after 4 days, explaining their support team had be on holiday and they'd be in touch soon, which is fair enough...but I wish I knew this before hand.

After over a week of sending emails, I finally had a response from the support team and I thought I was getting somewhere... the grid feature was almost fixed, which was sorted over the course of a week...but everything else seemed to go wrong, there were just so many issues, everything looked a mess when I clicked on a product and it was just not functional at all. I emailed again...at this point, I knew on average it took 3 days for someone to get back to me, so I patiently waited, but this time I got no reply at all.

At this point, after more than two weeks of 'premium support' I was so appalled by the service, I reverted back to Woocommerce which I got up and running in one day. I couldn't risk having my store down for yet another day, loosing out on potential sales.

Understandably, I asked for a refund. Again, no reply to any of my emails, so I marked it as a dispute on Paypal, in which the response I got was:

"Sorry to hear about your needing to move

to another platform. Per our policy, our

team was not granted sufficient time to

help you with your request, and we are

unable to grant a refund in this case."

Apparently nearly 3 weeks is not enough time to resolve things, even as a premium support customer.

Sorry for the long rant, I am just so angry about the situation and want to warn everyone incase you consider buying the over priced $99 'premium' support.

Not Good Enough
By ,

Contains Many Bugs ! specially tax are inclusive for tax band and still not accurate @wpecommerce

Great Support!
By , for WP 4.4.2

I had a small issue with this plugin. I've contacted the developer and the issue was solved within 2 days! Great support, keep up the good work!

Support greatly improved
By ,

The support for this plugin has changed from frustratingly inaccessible to quickly responsive and friendly! I can't remember the last time I saw a turn-around like that. I award Mihai a Gold Star.

Excellent App and Support
By , for WP 4.4.2

Can't recommend enough. Great app and great customer service. Will be using again and again

Overall great plugin
By ,

Has been working great for us. Recently experienced minor glitch and was able to get resolved by developers - thanks!

MUCH improved
By , for WP 4.4.2

I'm a developer managing about 50 very successful ecommerce sites running WP e-Commerce. It's had a difficult past - code quality wasn't great, updates broke too many installs and bugs were rampant. In the last few years a new dev team has rewritten pretty much everything and it's a great option.

Ocassional glitches but overall a great plug-in
By ,

I have tried a number of other shopping carts, but have always run into problems with them. I always go back to wp ecommerce. I find it very easy to set up and it does almost everything I require. Support is friendly and helpful too, which is very much appreciated.

I have three suggestions for future versions (if anyone is listening out there):

1. Maybe there's a way to get the text to wrap on a mobile device. It is hard to read a paragraph that runs 2 characters vertically, and quite off-putting to shoppers.

2. I find the "add to cart" button is way off to the right. I have had customers who couldn't figure it out. It would be helpful if the button was right beside or under the select quantity box.

3. Setting up shipping costs is really impossible to do accurately. This would be a good solution: Allow for shipping for one item, shipping for two items, and shipping for 3 items. So, if the base rate is $12 to ship one item, and a customer adds another item that could go in the same parcel, the shipping add on cost could be, for example, $4 for the second item, and maybe $2 for a third item (all set by me) so that the total shipping cost for 3 items would be $18, as opposed to $36.

I sell on Etsy and this is how they do it, though I think they only allow 1st item, plus additional items (so,$12+$4+$4=$20). The main shipping cost always defaults to the product that has the highest amount set. They also let you specify different rates for different destinations (cananda, us, eu, asia, etc.) which is all really good for business. Myself, I am often deterred by the high shipping rates and have abandoned more that one cart over the years!

Food for thought anyway. Thanks for the great plug-in, and all the work that has gone into it.

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