Actually, is a contact form and its appearance is not so good.
There are no tools to assign the customer to a operator and to promove it to be a client and so: any real CRM feature but a database of contact.
I tried this out about a year ago and again today. While I can respect the enhancements to the user table and the contact form is a nice value add, neither of these make it a CRM.
CRM tools are most commonly used as sales management or to automate marketing/engagement with clients. This does neither and it also doesn't link to tools that would allow you to do that. Perhaps an Aweber or Mailchimp integration would be a value add or integration with a full form tool like Gravity Forms or Ninja Forms.
Visually the interface could be much better as well. Overall pretty disappointing. A fine enhancement to the user table though.
It would be a 5 if they would "Add a general note" Button back. I needed it and when I updated the plugin I lost all my notes about the client,details about what the client liked or what they talked about everytime they called me because it was depreciated. I LOST MY LEADS . not cool
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