On the pricing and purchase page, they state:
30-day money back guarantee.30 Day Money Back Guarantee
Get the best WordPress backup tool without any risk.
Do you offer refunds?
Yes, we offer refunds for the first 30 days with no questions. We do this because we know that once you give us a try you won’t look back.
Sounds great, right? Fast forward to checkout, where you must check a box indicating that you "Agree to our license terms and refund policy". The terms aren't shown, but you can click on a link to view them. But why bother? They promised a 30 day risk free, no questions asked refund!
WRONG! Click that link and read the terms, and suddenly the rules change:
Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Does that sound like "no questions" to you? There are a lot of reasons you might decide you don't like a product. Among them would certainly be that you have to rely on their tech support to "solve any problem you have." It's supposed to be quick and easy and trouble free. For $100 a year, I don't want to have to deal with tech support, I want it to work! If it doesn't, OK, it's not a perfect world, but that's certainly enough reason for me to say "no thanks", but they say no, that's not good enough to get a refund, you have to let us try to figure out why our great software doesn't work on your server!
Oh yes, did you notice, I said $100 per year? The fact that the license must be renewed every year is disclosed if you read the FAQ. But do you always read the FAQ before you buy software? Or would you be inclined to think that when it says "software updates for a year" means that after a year, you won't get updates, but that you can continue to use the software?
My biggest problem is that you can't schedule backups. No good. Second problem, backups take too long, I don't have the time to watch this, especially if you can't schedule it in the background.
But it is very simple. You don't need to know anything about where files or located or which should or shouldn't be backed up. But overkill on simplicity. There are much better out there.
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