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Plugin Reviews

WP Backitup

Simple & complete backups of your WordPress website with this easy to use plugin.

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34 reviews
Average Rating
4.5 out of 5 stars
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OUTSTANDING CUSTOMER SERVICE
By , for WP 4.1

Even though I was on the Lite backup version (paid no money), when I had a challenge with a few error messages (now corrected), not only did Chris promptly reply to my email to his company, but he *thoroughly* responded (i.e., he gave me the 'fix' WITH step by step clear instructions). In this world of doing just average (if that), I found Chris going way way above average (exceptional, really). He even followed up after a few days of no response back from me, inquiring in a gentle (not pushy) way for my feedback, like he wanted to know if it worked for me (he made it easy for me to hear his need and to connect with his request for feedback). . Bottom line? A company's Customer Service for me is as-- if not more-- important than the product itself. My initial contact with Chris and his company was great and it would be 6 stars if they offered six. Paul

AWESOME PLUGIN!
By , for WP 4.1

I have been using WP Backitup for a couple of months. I initially started with the free backup only version. I had to do a migration and the is plugin did the job. This plugin saved my life yesterday. I deleted some files on my WP site and also updated a theme. I could not get back into WP so i decided to wipe my site, re-install plain WP and do a restore. The restore took 2 minutes and my site works perfectly. Chris, the developer is pretty awesome as well with his support and response time.

I definitely recommend this plugin.

Ron

Plug-in Support Second to None!
By , for WP 4.0

I have never received such dedicated support for a plug-in. I was having problems with my backup failing due to processes taking too long to complete. When I explained my situation to Chris Simmons, he quickly responded and offered a solution. When my web host site couldn't resolve my issue, Chris immediately began to work on a solution. He didn't stop until his clients were able to complete their backups. I truly appreciate your dedication and professionalism. I would recommend you to anyone who is looking for a plug-in to backup their site. Keep providing outstanding service!

Works great and fast
By , for WP 4.1

I have had a problem with a different back up plugin. So i tried SEVERAL others and all were not successful. I tried this one and it works like a charm in the LITE version - free. There are limits to the free service but it creates a ZIP file of everything you need. Keep it stored on your server or download it elsewhere. I will definitely keep on using and look forward to more features.

PLUS there's more!
After a few successful back ups over two months (14 times) it failed midway. I contact the author and he immediately started working on a solution. It seems I have some large amounts of photos on my site and that was causing issues. He spent several iterations before he got it to work, but now just before the holidays he fixed an issue impacting me, just one free user. If he was that helpful to me imagine how great he'll be for you! Chris and WPBackItUp rocks 5+ stars

Outstanding and out-of-ordinary support,
By ,

I had a nasty experience whereby my site crashed and the web content just disappeared. Mr. Chris Simmons was very helpful and provided fantastic advice and assistance relating to the restoration of my site using a WP Backitup file which I had on hand. He gave me much confidence by performing a site restoration in his lab when I was having certain serious doubts over the support by the hosting service provider.In fact, I think what he did was rather out of his role as a plugin provider.

Outstanding and Excellent Service!
By , for WP 3.9.2

I have left the writing of this report for a month to make sure I wasn't imagining the service that Chris has provided with his product development. I pinch myself - it still works - when none of the others would!

WPBackItUp does what the developer has said it will. But early on I ran into some troubling difficulties trying to initially get the plugin to work with a multisite WordPress setup. I went back to a single site install but I still needed sought support. Chris, the developer would not let the matter rest until resolved. He ultimately provided me with a one off fix that has been rebuilt with the production version 1.8 of the plugin.

I am 12 hours ahead of the developer - time wise - being based in Perth Western Australia. This was never a problem for resolution of issues.

Outstanding and excellent support! Well done Chris!

Amazing support
By ,

I downloaded this plugin a just a few days ago. When I initially tried it, I got an error. I didn't have time to do anything that day, so I tried it again the next. Same error. I reached out the support group thinking I'd be getting vague answers and little help. After all, I am on the free version. The response time was great. Within an hour of my submittal, I had an email back. After allowing the logging option, Chris from their support had a few suggestions in order to fix the problem. I tried them (by the way, he helped me with how to do something that was completely outside of the plugin), but they didn't work. He took another look at the log and found the issue. He said he'd be working on an update. He was kind enough to say it might take a few days and offered some other plugins. The reason I chose this one was because of its simplicity. I wasn't about to go try something that I'd get confused on. I told him I'd wait. Well, the very next day he had the update done. I tried it again and it worked brilliantly. So in a day and half the issue was resolved. That's what I call service, especially when the product is free. Oh, and it's the easiest thing in the world to use.

Smooth and simple backup
By , for WP 3.9

This little utility has helped me to transfer my complete wp website from one server to another. It works very simple, you only backup the whole thing and then just choose which backup you want to restore. It works like a charm. Website gets restored 1:1 and there is nothing what you can do wrong.

Amazing support
By , for WP 3.7.1

Great plugin.
Your support really is outstanding!!

Simple and effective
By , for WP 3.5.2

As I am slowly migrating all of my clients to regularly updated installs of WP, this plugin has been a fantastic addition to the workflow -- works as well on older installations as it does on the latest and greatest. Very simple and straightforward to set up, this is a great plugin for the non-tech savvy blogger who wants to be able to maintain their own site with ease.

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