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WooCommerce - excelling eCommerce

WooCommerce is a powerful, extendable eCommerce plugin that helps you sell anything. Beautifully.

14568

78 reviews
Average Rating
4.4 out of 5 stars
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Terrible Support
By , for WP 3.8.1

WooCommerce is initially a very attractive plugin, but I discovered that unless you buy a plugin or a theme from WooThemes you cant access their support forum. More Premium than Freemium.

This just leaves the WordPress Plugin Support forum. Scrolling through reveals the extent of unanswered questions. I appreciate lots are duplicates or are from noobs (like myself) but I think someone from WooThemes should make a concerted effort to answer the backlog, because at the moment answers seem to be sporadic and at the charity of others. i.e. you've got from a slim to no chance of getting an answer to your question.

What customer service???
By ,

[Moderator note: Topic title de-capped. Please do not shout at us.]

They were done for a 3 day weekend last weekend, and closed the support desk (you can't send in support tickets). I finally got my support ticket submitted on Monday, they replied on Friday. I responded to them almost immediately, then I find out that they closed the support desk for ANOTHER 3 DAY WEEKEND! So my issue, that I've been having since Saturday won't be fixed until AT LEAST next Monday. THAT'S 10 DAYS OF NO SUPPORT TO A COMPANY THAT I PAY (a theme and 3 plug-ins)!. Run. Find something else. WooCommerce is probably the worst plugin that I've ever gotten involved in. They've stopped caring where the money comes from, just that it comes in.

dangerous
By ,

You have destroyed my site

Update to 2.1.2
By , for WP 3.8.1

Latest update doesn't work.
woocommerce del my login cookie.

[resolved] https://github.com/woothemes/woocommerce/pull/4767/files

It broke my site after each update
By ,

Latest update 2.1.2 borke my site, then I managed to get it back again and the back end of the plugin somehow got broken, then there are issues everywhere.

2.1.1 crashes
By , for WP 3.8

Latest update doesn't work. Crashed my Dashboard. Had to go back to previous backup. What a waste of time …

These thinks make me mad.

M.

Was a great system before 2.1....
By , for WP 3.8.1

Agree with cubaton3 - this has caused a huge crash in our websites functionality & we now have to PAY our web hosting company to get the backup of the previous version installed so that it can resolve the issue - we have looked at & read all the info & help listed in the support but it has not fixed the problem
The system was working perfect for the last year now this update and all of the changes have effected every plugin on our website aswell as all of our stylesheets & coding on the site which has lead to it crashing and not even being able to load the main front page anymore...

New version is completely broken
By , for WP 3.8.1

WooCommerce is totally broken, lost my sidebar, lost some menu items and I can't place orders, I said what the authors said about changing the theme to the default and switching it back, but it doesn't work, is really stupid that is a theme problem, the one who has to be fixed is WooCommerce which is the one that brought all the broken stuff in, i'm really dissapointed, WooCommerce needs to step up their game.

1 STAR

ЧПУ
By , for WP 3.8.1

После установке перестают рабоать ЧПУ на всем сайте.

bad support
By , for WP 3.8

I asked 2 questions, No Support for that.

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