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WooCommerce - excelling eCommerce

WooCommerce is a powerful, extendable eCommerce plugin that helps you sell anything. Beautifully.

12349

89 reviews
Average Rating
4.4 out of 5 stars
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Excellent plugin but with big bugs and bad support
By , for WP 4.1.1

I left prestashop to install woocommerce and integrate the shop in my wordpress website, it worked well for a few months, but a bug appeared, and it messed everything. A huge load time throughout the site linked to an admin-ajax.php file slows back-office for several seconds to each page load, and the site of a few seconds too, so I decided to stop WooCommerce for another plugin, since few months the bug is not resolved, the support team does nothing to solve this problem ...
Bye WooCommerce ...

Products not adding to cart
By , for WP 4.1.1

I backed up the website and updated WooCommerce and the add the cart wasn't working on my variable products. So I reverted back to Woocommerce 2.4.5 and its still not working .Any suggestions? http://theweaveaddiction.com I'll pay for support for this to work.

Love woocommerce but...
By , for WP 4.1

Love woocommerce but... lastest update kill my site had lot of trouble reverting.

maybe need to update template too.

Worst Customer Service in the Industry (devs should read this)
By , for WP 4.1

ALERT to working devs - If your working on a project and need technical support, WooCommerce has the most unhelpful support I have ever experienced.

1. They sometimes take a week to get back to you (even when purchasing expensive paid plugins)
2. They use pre-formatted answers that are basically what's available in the support docs
3. They don't answer any questions that are outside of the scope of the support docs even if you complain and ask them many times over. But be prepared to wait up to a week in between answers!

I've had long back and forths with devs trying to get very simple answers. They'll regurgitate basic steps or give vague answers questions that are outside of the scope of their support docs. If I had to guess I would say their tech's are looking at a knowledgebase and are not familiar with the innerworkings of the plugins. Add to this that they seem to try to cover it up by avoiding answering your specific questions.

So really the worst part about their support is that it's just wastes your time. You think your waiting for a week to get the right answer and being diligent. To your surprise it seems they have not even read your question. They just posted an answer to something that resembles what you need. And then I pull my hair out. I would rather them not offer support at all, so I would know right off the bat that I have to find the answer myself.

Vehicle for Extensions
By , for WP 4.0.1

WooCommerce is fraught with issues. As soon as you go beyond one or two items to sell, you need a "WooCommerce Extension" and these cost AU$100-200 EACH! You may need as many as 5 extensions (table rate shipping $200, Exclude country $100 etc.) on a single site. A better bet might be to set up a store on Shopify or Magento - while they too are expensive, they are less likely to give you as many nightmares and settings issues as WooCommerce. Also beware the WooCommerce 5 star ratings. Woo Extension developers like to post positive reviews for obvious reasons. Read the 1 - 4 out of 5 reviews. Not the "Great plugin 5/5 but that's all I have to say" ones. And check out the prices of the extensions (and read the forums to see if anyone responds). I just received a forum response 3 months after posting it and all it said was Check FAQ (with link). I honestly couldn't believe how bad the support was. Amateurs.

bad documentation, major loss of time trying to get this up in running
By ,

I imported the dummy xm and spent all of sunday going through the woothemes (quite

outdated-->Catalog tab?) documentation, there seems to be a failure to understand a

basic process of the user. I installed the Adventure theme and it looked *nothing*

like the demo. I would expect a user manual that guides you step by step until you

have the result of a fully functioning shop as you see on the demo. Naturally I am wondering how far I could have gotten wrong?

- How do I display in 3 columns
- How do I get rid of the dots?
- How do I add tabs and ratings?
- How do I resize the font size?
- Why does clicking go to cart reveal an error?
- where are the ratings?
I would expect that you could offer demo content that was already preformatted for

this? If so I would be grateful if you can show me the next steps so my page starts

to look like what it was so well advertised.
thank-you!

Causes white screen when up dated
By , for WP 4.0

I did start to experiment with using WooCommerce but was very alarmed when it white screen my site after an update. I am using php 5.5 and only managed to get the site back after I deleted the WooCommerce plug-in. For an e-commerce plug in to be trusted, it has to be compatible with the current version of php, after this experience I wouldn't be reluctant to trust WooCommerce again.

Horrible Support
By , for WP 4.0

I only give them one star because I have to. Their customer support is the worst I have ever come up against. It takes days for responses. Don't use Woocommerce!!!!

Poor support
By ,

After contacting the support for a bug and demonstrating the issue in github, I got no reply and the bug is still there.

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