WooCommerce is a powerful, extendable eCommerce plugin that helps you sell anything. Beautifully.
They do not provide you any support if you are using their free product, except directing you back to the wordpress.org site. I would reconsider using woocommerce and use an alternative product that provides support. I'm regretting my decision to buy a wordpress theme that is tightly integrated with woocommerce because it doesn't function the way I had hoped it would. Very disappointed :(
What a headache. Bugs of all kinds, no support, denial of responsibility for problems. Ghastly add-ons - can't be trusted.
My website was down for few days while waiting for support, lost time and money...
Bunch of crooks from South Africa,that only care about profiteering. I learned from my bank that my cards were cancelled because of woo-commerce transactions.
this is an amateur and unprofessional "business" from what appears to be South Africa.
most important. you need a yearly license for all the CC processing except SIMPLIFY COMMERCE, they are free but one small thing, they are crooks. they are playing some sort of game and i can not figure out but i know what they are doing is fraud. i couldn't figure out because they terminated my account for no reason after the first customer transaction.
i literally installed the the API's, a few days later had a customer do a transaction, 2 days later when i asked for my money they terminated my account. I couldn't even access it to see if they refunded. As of today i have no proof if it was refunded to customer and why. now i have to go to the customer and explain that their secured transaction is in limbo. guess how that will make me look?
i asked woo for help and they said they could not do anything.
SIMPLIFY comes free and preinstalled inside woo so they must have a deal with them, but beware they are both running a game.
if you have a real business stick with the main players shopify and stripe or paypal. i only moved from them because i wanted to be on a wordpress platform.
the software could be the easiest thing in the world to use but if you are not getting your money, well you know. buyer beware
WooCommerce takes over your menu system adding Product, My account, Cart menu items, and a checkout Cart logo. That maybe what you want, but maybe not. Funny thing is you can't turn this stuff off, you can't edit it out of your menu, and this junk still remains even if you uninstall WooCommerce.
To my mind interfering with a webmaster's ability to choose what goes on a menu, and making it infuriatingly difficult to remove, is an utter disgrace.
If I could give WooCommerce a lower rating than 1 star for this disgraceful perversion of my website (I only wanted to install it to take a look, and build something in an experimental zone and now I have to spend hours trying to work out how to remove it)... then I would.
Install this at your own risk and if you are fully aware and decided that it is WooCommerce that you want for your online ordering system.
PS if anyone else has experience removing this WooCommerce virus... my site includes members only areas and, after installing WC these unmovable menu links only appear to a user who has not logged in to the site. Tricky, because if you have logged in to your site to manage it, and view your homepage, you won't see these virus-like links on your menu. But after logging out (and therefore accessing your site as a new visitor) the links as described are visible (even after I deleted WooCommerce). Anyone got any suggestions about totally eradicating WooCommerce from my system?
I've been using and developing web with WooCommerce many years.
After many online stores I discover that the development is lousy. Between updates there are things that fail, attributes disappear and thus overall economic loss in my clients.
I understand the difficulty of developing something, but do not share the instability of the updates for this reason from today I will not use WooCommerce anymore. Your support is lousy and there is no one answer for any bug
- they canceled a key-feature without a warning (the "none product" option for WooCommerce Composite Products)
- the support is incompetent ("I believe this was an unintended feature…")
Can't update the plugin version 2.0.20.
If upgrading, it is on the website does everything wrong.
HELP WITH UPDATE!
My website: http://mebel-postavka.ru/
Decent Plugin, Nice API with iOs App, poor support.
Woo Commerce has a big name and boasts high percentage of solved support tickets. I have had numerous tickets closed as solved that were not solved and had to reopen new ones that get closed as well.
Simple support questions are always replied within two days to a week or so, but the first response is always that they can do nothing unless they have an admin login for the active site. Need to know where a certain setting is in the admin menu for WooCommerce, simple right? No, they need an admin login to your site to help with that. If you send the info it is another 2 days or so for another response. Lots of canned answers.
I would pay for better support but that is not an option. Many of the low ranked reviews here are for the lack of support. Please be aware of this.
The public support forum at Woo has every question and response pending approval. You will consistently see the newest support topics in the community are 4 days old because it takes so long for approval. Seems responses also wait about that long too. So if you look to the public WooCommerce community you might not get any reply until 8 days later, if both your topic and the reply are approved. Not a very smooth moving system. People figure this out and basically there are not many people supplying advice in the community because it is such a long wait just to help others.
Jigoshop has extremely good support but not as fully featured. Might be time to look at WP-Ecommerce.
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