I spent a lot of time searching for the right plugin for WordPress and have been amazed by the number of features available in WATS. The options available allowed me to really set it according to my needs.
Then, I had 2 questions and got direct answers from the developer within 2 hours. Perfect!
It took some time to me to figure out what was the right solution to build a ticket system with WordPress as there are a lot of different plugins available. But WATS is definitely the right one. It has all the features I was looking for and even more.
Then, last but not least, the plugin developer is very friendly and available to reply to questions. Keep up the great work!
Great support in customizing for our need... thx Olivier.
I used the free version for a while and it is working well. Then I decided to upgrade to the premium release as it provides advanced features that were useful for my business. I have contacted the dev twice for support and always had prompt solutions. So I am really happy with this plugin!
This guy is on it. Every single question or issue I have had with this guy has been resolved immediately. I can honestly say no one has provided this level of support. But let's not forget how awesome the plugin is! Trust me, it's wroth upgrading to the premium version!
I tested/demo'd all the ticket systems out there thoroughly, and decided that WATS Premium version would be the one. Really glad I made that decision! It really is the best one out there and, very importantly, Olivier responded immediately to my emails and was incredibly helpful over several days as I worked through some unique issues.
This plugin is working out fantastic for me. Easy to use - but also great functionality!
Wats is easy to setup and all features work as promised.
We are using the Premium edition and we are very happy with it.
What's more important the support has been amazing! Olivier replies immediately and is there to help no matter how crazy your query is!
WATS works fine! It is easy to setup and is compatible with latest WP release.
I had few questions to customize the look and feel of the system and the developper answered those very quickly.
The premium release provides advanced features like the notifications which were quite helpful for me. But I was also really happy with the free release.
I have implemented global tech support operations for two major medical companies before striking out on my own as a web consultant. Truly well done tech support is rare these days. This system contains everything an educated and/or formally trained Support Resources Director or Manager of Technical Support would ever need to do technical support correctly. If you lack such training, no worries. This thing just might save you from yourself when it comes to tracking all the requests that are inevitable with a tech operation. I still use Trello, but now I can focus on using Trello for what it is really supposed to be used for, and allow this plugin to expand my operations into specialized territory that has the potential to re-capture a lot of revenue. This is an amazingly inexpensive system that supports a key paradigm in the problem resolution protocycle: Root Cause Analysis. Beyond that, it can enhance your business AND technical support operations in many ways. It has fantastic documentation, an extremely intuitive setup procedure, and a feature set that makes sense for its intended use case. In the right hands, this plugin can easily transform both the internal operations and client-facing operations of any company. It is extremely well thought out and instantly practical. This is worthy of an award. It is right up there WP-Client for it's use case (and I'm going to push it and see if I can use it inside WP-Client Hub Pages...but that's just my own thing to try), and anything delivered by my other favorite company, iThemes. It is stable, fast, and easy to customize. It is feature rich, incredibly flexible, and very easy to style and brand. This is worthy of an award. It is one of those plugins that truly helps set the WordPress community apart from the rest. I bought the premium version immediately. To me it was a no-brainer. Kudos to the author for publishing a plugin that increases dramatically the relevance of WordPress to company operations and infrastructure.
ADDENDUM (Jan. 2015): I have been working directly with the plug-in author to provide specific customizations for a client that I am implementing this system for to build up his own software development infrastructure. The author is responsive, professional, and extremely interested in making sure I am satisfied with the work. His philosophy of customer care is clearly reflected in the way this plugin was structured and the thought processes behind it. I am glad I paid for it. Totally worth it.
Awesome plugin and just what we needed. Our clients can now create tickets and we can solve them and let them know. Saves us a lot of time!
Support is best ive ever seen and im not overreacting, everything you ask is being answered and problems I face (because I want think that are nearly impossible) are solved right away
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