WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WordPress Advanced Ticket System.
I purchased the paid version of this plugin because it was the closest thing to what I needed that I could find. I was a little leery because of some of the reviews that I read.
The plugin was not a perfect solution for me out of the box, but the customer service was GREAT! The questions I asked were answered and I was even provided custom code to accommodate some of my requests.
The plugin is now being used by multiple users daily and is working well. I would definitely recommend the paid version of the plugin.
Changed the rating as the author was helpful and nothing wrong with the plugin.
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