The plugin is messy and the free version doesn't do anything valuable. It's using WP open source directory for marketing premium version!
Go out of this directory use commercial based one or respect the users and publish a true plugin.
You can't get any idea how the plugin works unless you purchase it -- because it's crippleware. So I purchased it only to find out it's a big mess. It took me a week to figure out that the settings menu wasn't appearing because apparently only "administrators" can see it in the wordpress dashboard. I was a Super Admin. Then iti just got worse from there. After 2 weeks of struggling to get anything to work -- including email alerts, I finally installed SOLA Support Tickets and had everything up and running in 30 minutes.
Then to make matters worse, when I requested a refund from WATS, Olivier was rude, refused the refund, and when I told him I would leave a negative review he threatened me with lawyers.
Bad plugin. [moderated] Stay away from this one...
It is impossible to see how this plugin would look from a customer point of view entering their tickets to me.
I understand the need to cripple freeware with this is taken too far.
* Allow client side submission from a single test user only
* Limit the total number of tickets to a low number such as 5.
From the authors comments it is apparently possible to enter tickets using a guest admin mode whatever that is. I couldn't find reference to it in the docs. I tried viewing my test page whilst logged in as super-admin and still it says that it is disabled.
If I can't see what my customers would see, then it is no-sale. I am not going to pay for something if I cannot tell that it does what I need it to do or that it looks like it is part of my own site and not a bolted on addition.
The point of a ticket support is to allow users to submit tickets. You don't allow that in the free version effectively rendering this plugin absolutely useless.
I should have paid closer attention to the negative reviews. This plugin does not allow me to test any features via an end user. I can see parts of the functionality but I am left to guess what the actual end user experience will be unless I buy the full version.
According to what I understand about WP Rules for plugins, the plugin available on WP is supposed to be fully functional code. Putting items to be checked within the settings and displaying a "Warning" that this function isn't available in the free version would be getting very close to, if not crossing the line of what is a "fully functional" plugin.
You place a link to your website and name of your plugin on the home page and you do not have a setting that allows the removal of that footer link. According to WP rules, if you have such a link and name of your plugin it is supposed to be defaulted to "OFF" and the option for the admin to turn it on.
This plugin violates WP rules as I understand them. Please correct these things. If you don't want people to have the functionality in your free version, remove it. You are allowed to put the differences between the free and paid version in your WP description. I see a lot of developers do that.
But, you cannot (according to what I read in the rules) force your links into the header or footer of a website without allowing people to choose to put it there.
Great reviews are meaningless. I don't know if the people making the claims even exist. What I do know is I don't buy or recommend plugins that are untestable - and this one is. I also don't spend my clients money on something untestable for their product.
Until the developer is willing to open up some of the end user / front end functionality there is no way to determine if this provides the functionality I'm looking for.
so... if you're willing to take a 50 euro gamble and hope that has the look and feel you want, and provides the functionality you need give the developer 50 euros from your pocket or your clients pocket. As for me - I'll find another plugin I can do a preliminary sanity check with before spending money.
Frontend submission form access :Warning : this feature isn't available in the standard release. Please upgrade to benefit from it!
Which means there is no way for a user to submit a ticket themselves.
Plugin is certainly not worth any money
This plugin is completely useless.
The only one that can add tickets is the ADMIN.
I created an account just to downvote this plugin because it wasted 30 minutes of my lifetime, making me believe it actually can do anything.
D.O. N.O.T. D.O.W.N.L.O.A.D.! Trust me.
If you buy it, then it may be useful, however there is no way to tell because the authors aren't smart enough to let anyone actually test ANY functionality.
Whoever upvoted this plugin to 4 stars obviously got paid to do so or was a part of the scam.. err... development team.
Stay away from this. Download something from people that deserve your support.
Looks nice but without upgrading to the paid version there is really no point. 45 minutes of my life I will never get back.
I do not have a problem with paid upgraded versions but completely neutering the plugin unless you pay is another thing altogether.
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