WATS is an excellent solution for budget minded site owners who don't mind tweaking a little code here and there. The dev always replies to email questions and it pretty quick to fix an issue/bug or offer help.
The only thing I would like to see in the near future is the ability to check if a new version of WP breaks any part of WATS. This has happened in the past and it will probably happen again, which is why I don't update WP on day 1.
I have been using WATS for 6 months now and it works really well. At first, we have been submitting tickets through the admin side with the free release. Then, to enhance user experience, we have been upgrading to the premium release in order to be able to take advantage of the frontend submission of tickets. Our users are really happy with this S/W, it really rocks!
I spent a lot of time searching for the right plugin for WordPress and have been amazed by the number of features available in WATS. The options available allowed me to really set it according to my needs.
Then, I had 2 questions and got direct answers from the developer within 2 hours. Perfect!
It took some time to me to figure out what was the right solution to build a ticket system with WordPress as there are a lot of different plugins available. But WATS is definitely the right one. It has all the features I was looking for and even more.
Then, last but not least, the plugin developer is very friendly and available to reply to questions. Keep up the great work!
Great support in customizing for our need... thx Olivier.
I used the free version for a while and it is working well. Then I decided to upgrade to the premium release as it provides advanced features that were useful for my business. I have contacted the dev twice for support and always had prompt solutions. So I am really happy with this plugin!
This guy is on it. Every single question or issue I have had with this guy has been resolved immediately. I can honestly say no one has provided this level of support. But let's not forget how awesome the plugin is! Trust me, it's wroth upgrading to the premium version!
The plugin is messy and the free version doesn't do anything valuable. It's using WP open source directory for marketing premium version!
Go out of this directory use commercial based one or respect the users and publish a true plugin.
I tested/demo'd all the ticket systems out there thoroughly, and decided that WATS Premium version would be the one. Really glad I made that decision! It really is the best one out there and, very importantly, Olivier responded immediately to my emails and was incredibly helpful over several days as I worked through some unique issues.
This plugin is working out fantastic for me. Easy to use - but also great functionality!
Wats is easy to setup and all features work as promised.
We are using the Premium edition and we are very happy with it.
What's more important the support has been amazing! Olivier replies immediately and is there to help no matter how crazy your query is!
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