Plugin Reviews

WordPress Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WordPress Advanced Ticket System.

40 reviews
Average Rating
3.7 out of 5 stars
Excellent plugin!
By , for WP 4.2.2

It took some time to me to figure out what was the right solution to build a ticket system with WordPress as there are a lot of different plugins available. But WATS is definitely the right one. It has all the features I was looking for and even more.

Then, last but not least, the plugin developer is very friendly and available to reply to questions. Keep up the great work!

Nice tool, great supprt
By ,

Great support in customizing for our need... thx Olivier.

Great support, thanks!
By , for WP 4.2.2

I used the free version for a while and it is working well. Then I decided to upgrade to the premium release as it provides advanced features that were useful for my business. I have contacted the dev twice for support and always had prompt solutions. So I am really happy with this plugin!

By ,

This guy is on it. Every single question or issue I have had with this guy has been resolved immediately. I can honestly say no one has provided this level of support. But let's not forget how awesome the plugin is! Trust me, it's wroth upgrading to the premium version!

Total waste of time
By , for WP 4.1.1

The plugin is messy and the free version doesn't do anything valuable. It's using WP open source directory for marketing premium version!

Go out of this directory use commercial based one or respect the users and publish a true plugin.

Outstanding Support and Best Ticket System
By , for WP 4.1

I tested/demo'd all the ticket systems out there thoroughly, and decided that WATS Premium version would be the one. Really glad I made that decision! It really is the best one out there and, very importantly, Olivier responded immediately to my emails and was incredibly helpful over several days as I worked through some unique issues.

This plugin is working out fantastic for me. Easy to use - but also great functionality!

Excellent plugin & support!
By , for WP 4.1

Wats is easy to setup and all features work as promised.
We are using the Premium edition and we are very happy with it.
What's more important the support has been amazing! Olivier replies immediately and is there to help no matter how crazy your query is!

Works fine!
By , for WP 4.1

WATS works fine! It is easy to setup and is compatible with latest WP release.

I had few questions to customize the look and feel of the system and the developper answered those very quickly.

The premium release provides advanced features like the notifications which were quite helpful for me. But I was also really happy with the free release.

Don't waste your money. What a mess.
By , for WP 4.1

You can't get any idea how the plugin works unless you purchase it -- because it's crippleware. So I purchased it only to find out it's a big mess. It took me a week to figure out that the settings menu wasn't appearing because apparently only "administrators" can see it in the wordpress dashboard. I was a Super Admin. Then iti just got worse from there. After 2 weeks of struggling to get anything to work -- including email alerts, I finally installed SOLA Support Tickets and had everything up and running in 30 minutes.

Then to make matters worse, when I requested a refund from WATS, Olivier was rude, refused the refund, and when I told him I would leave a negative review he threatened me with lawyers.

Bad plugin. [moderated] Stay away from this one...

Free version is far too restrictive
By , for WP 4.0

It is impossible to see how this plugin would look from a customer point of view entering their tickets to me.

I understand the need to cripple freeware with this is taken too far.

Alternative suggestions:
* Allow client side submission from a single test user only
* Limit the total number of tickets to a low number such as 5.

From the authors comments it is apparently possible to enter tickets using a guest admin mode whatever that is. I couldn't find reference to it in the docs. I tried viewing my test page whilst logged in as super-admin and still it says that it is disabled.

If I can't see what my customers would see, then it is no-sale. I am not going to pay for something if I cannot tell that it does what I need it to do or that it looks like it is part of my own site and not a bolted on addition.

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