I have been trying several plugins before selecting WATS. I always missed some key features with the other plugins. Then I finally found WATS. It has a lot of features, even some that I don't know if anybody is really using them as they sound really specific. Anyway, it meets 100% of my needs.
Then I wanted to have a clean plugin that doesn't create new tables in the DB, WATS does this well by reusing WP custom post feature.
So far, so good, 5 stars!
We have been using the premium version for the last year or so and Olivier has created a number of customisations for us (which get incorporated in the new releases). Olivier really "gets it" when you give him a spec he understands what you want, not what he thinks you want. Responsive and quick at delivery.
Easy code to work with in terms of css customisation to make it fit with your theme.
If you want a cost effective ticketing solution then use this.
I highly recommend the Premium version with many options to make the ideal ticketing system for your business. The support is fantastic and couldn't be more helpful.
I have installed WATS few weeks ago and I really enjoyed the number of features available inside it. The key ones I was looking for were the capability to submit tickets through the frontend and the mail notifications. Those are working well with WATS.
So for all those reasons, I rate WATS 5 Stars!
WATS is an excellent solution for budget minded site owners who don't mind tweaking a little code here and there. The dev always replies to email questions and it pretty quick to fix an issue/bug or offer help.
The only thing I would like to see in the near future is the ability to check if a new version of WP breaks any part of WATS. This has happened in the past and it will probably happen again, which is why I don't update WP on day 1.
I have been using WATS for 6 months now and it works really well. At first, we have been submitting tickets through the admin side with the free release. Then, to enhance user experience, we have been upgrading to the premium release in order to be able to take advantage of the frontend submission of tickets. Our users are really happy with this S/W, it really rocks!
I spent a lot of time searching for the right plugin for WordPress and have been amazed by the number of features available in WATS. The options available allowed me to really set it according to my needs.
Then, I had 2 questions and got direct answers from the developer within 2 hours. Perfect!
It took some time to me to figure out what was the right solution to build a ticket system with WordPress as there are a lot of different plugins available. But WATS is definitely the right one. It has all the features I was looking for and even more.
Then, last but not least, the plugin developer is very friendly and available to reply to questions. Keep up the great work!
Great support in customizing for our need... thx Olivier.
I used the free version for a while and it is working well. Then I decided to upgrade to the premium release as it provides advanced features that were useful for my business. I have contacted the dev twice for support and always had prompt solutions. So I am really happy with this plugin!
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