I hate to do this, since I believe the product has merit. But 8 MONTHS ago I tried to get these guys to help me tune up my W3TC settings using their support services. Since they require pre-payment through their plugin, I did just that. It has now been 8 MONTHS without any word or reply. They made contact very early on, to let me know that my tune-up would be scheduled. But since then they have refused to answer any of my emails or provide any explanation. Very frustrating and downright fraudulent.
At the very least I would have expected an explanation, and an attempt at a refund. But nothing.
If you're planning on using this plugin, which I believe can work well, make sure you are comfortable setting it up yourself. As others have said, it is not very straightforward. But whatever you do, DO NOT PREPAY unless you're willing to risk losing your money.
After installing this plugin 7 hours ago and trying to get it NOT to break my site for the entire time, it then spams me with a popup telling me that I've been "using W3 Total cache for at least 30 days" and asking me to give them a great rating.
I've literally been using it for less than half a day and now it won't stop coercing me for a review. (Which, even after I've posted this, the pop up STILL won't go away.)
So here you are. If I didn't have to use this for MaxCDN, I wouldn't go near it.
After installing w3 cache, set pretty much to their default settings.
14 Plugins were broken - the icons & images used by the plugins would NOT display.
w3's initial "support" reply was to blame it on our FONT CSS. They blamed icon/IMAGE errors on the fonts!
After pointing out how unlikely that the fonts are causing image load problems, NO reply. IN A MONTH. re-posted the error 3 times with "support". nada
Gave them guest admin access - it was never used.
That sort of response is probably why the plugin show "21 of 300 support threads in the last two months have been resolved."
Spent 3 weeks trying everything WE could think of, still no joy - plugins still broken. And 3rd party test sites don't show a tremendous speed change over site performance without caching.
IF you want a simple cache plugin that caches, this is not it.
IF you want a cheap plugin, this is not it.
menu for this plugin is a mess.
-requires serious SSH shell server install to work properly.
-MAXCDN is the only CND listed, no cloudflare.
-you have to pay to get speed
-throws too much at the plugin- new relic, google speed test, etc.
-tons of .htacess rewriting
-webpage test took longer to render that the other popular cache plugin (without using cloudflare)
-webpage test was faster with first byte- but if you are smart you know server speed is not just first byte
like the majority of plugins at wordpress, devs need to get real about what it is they are providing and charging a reasonable price for.
they want $99 a year for a plugin that should cost $12 to $16 bucks on themeforest.
its cache its not rocket science.
After a while this plugin will stop deleting the expired cache files and your site will crash because there's no more space left on device!
I guess they are trying to force you to use the payed version of the plugin.
Do not install this!
I paid $100 for support two weeks ago. W3TC will not answer the phone, will not return phone calls, will not respond to email, and will not respond to support tickets. The least they can do is remove the paid support option from the plugin.
I tried configuring this plugin, knowing I have an apache permission issue on the server. I cannot tell how many people have this, but seems to be a general webhosting issue, where there is a webserver account (in my case named apache) and a FTP user account, and with default permissions one of the has insufficient rights.
In this case, my FTP account is owner of most files and the plugin is unable to write to these files.
I solved this my having my webhoster move my sites to a server with "mod_ruid2"-functionality.
Anyway, I had 3 sites for years with this stupid issue which was caused by the design of this apache stuff.
You should be aware of this super-general situation??? Do you guys ever had a site running at webhoster? Maybe you should start then?
Before installing your plugin should do a check like this:
Check write permission on the files/folders YOU will modify:
./your-blog-dir/public_html/wp-content/w3-total-cache-config.php (all your configs)
./your-blog-dir/public_html/wp-content/plugins/w3-total-cache (plugin folder)
IF NOTOK, dont even activate the plugin because you will most likely break the site, and uninstalls will fail as well.
A lot of plugins do this for years already.
So Im stuck with "W3 Total Cache: Default settings are in use. The configuration file could not be read or doesn't exist. Please save the settings to create the file."
I will have the website be moved to ensure the webserver runs under my FTP account. I assume then this plugin will work.
But do yourself a favor and focus on the basic part of your plugin, you are breaking many sites, which can simply be prevented imo. You are loosing money because of this...
I've signed up for the news letter I've rated you but the pop up won't go away!!!!!!!
Hmmm...and a few minutes later I am back again. Guess what? Got the flippin popup again. I did not read the question right maybe. It did say give us a smashing rating. Well here it is. You've enjoyed me enough to uninstall the whole thing. Enjoy!
I installed the plugin and it works well. Then I purchased Theme optimization for one of my sites and paid 150 USD in february -15. But they never got back to me and delivered the service I paid for. Since March this year I have tried to contact the company on several occasions on different emailaddresses, forms and even on Twitter without any success. The conclusion is this: Something is very wrong here, don't send this Company any Money, they'll rip you off.
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