Plugin Reviews

W3 Total Cache

Easy Web Performance Optimization (WPO) using caching: browser, page, object, database, minify and content delivery network support.


322 reviews
Average Rating
4.3 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
Lack of support and customer care when buying premium features
By , for WP 4.2

The plugin works great, unfortunately when it comes to the premium features it's horrible.

I've purchased the professional configuration and template optimization and when I was about to submit the FTP details my PC froze and I lost the page, when I tried to do it again it prompted me to purchase the ad on again. They haven't replied to my emails in over a week nor my support tickets...

I only ask if that they return the $150 so I can get over this...

i'm lost
By , for WP 4.1.2

too hard to configure for me... :(

Garbage plug-in!
By , for WP 4.1.1

This plug-in is the biggest piece of garbage on WordPress.

1) I couldn't get the right side bar on my theme to remove even if I removed the checkmark for 'Show right sidebar' in the customise panel. Theme Foundry told me to temporarily deactivate this plugin as a solution. I did and afterwards I was able to remove the right sidebar on my site.

2) I uploaded a logo and selected 'Hide site title' in the customise panel. In the live preview everything looked as it should, as in the logo appeared and the site title disappeared. So I clicked on 'Save and Publish' and went to my website online. The title had not removed and the logo was not there. So I deactivated this plugin and tried again and low and behold, everything was as should be, as in my site title was gone and the logo was there.

3) Later in the day I tried going into my customise panel, but I kept getting a 'Internal Server Error' page. So once again I deactivated this plugin and once again it solved the problem, as in I was able to access my customise panel without getting an 'Internal Server Error' page.

So in conclusion this plug-in does nothing but cause problems. It's a real migraine inducer, always having to activate and deactivate it just to get things to work properly on WordPress. In other words it's the biggest piece of garbage plug-in on the entire WordPress system. Wouldn't recommend it and I simply hate it because I do not like having a frustrating user experience because of such a garbage plug-in!

Unfortunately I can not select zero stars above as the lowest it allows me to select is one star. But if I could select zero or even minus 10 stars I would gladly do so!

This plugin was great until it started showing that annoying popup every time
By , for WP 4.1.1

There is an annoying popup every single time I refresh the page or change a tab or blink an eyeball.

otherwise really great plugin, maybe one of the best.

By ,

Good plugin but was forced to review again?

My bad experience with this plugin and company
By ,

[ Moderator note: Title decapped and modified. ]

I really wish I had.

So many of us have paid for services - personally I paid for the $150 theme optimisation I have never had a single response from this company other than automated responses.

I have tried every channel to reach them - including their social media profiles, their official contact forms, phone and even the comments section here.

Not one response. and if your read through the 1 star reviews you'll see I am not alone.


Fraudulent Charges
By , for WP 4.1.1

I tried the pro version of this program last year and ended up getting a refund.

One year they renewed my service without permission and would not reply to my emails when I asked for a refund.

I had to cancel my credit card for fraud, which caused a lot of problems with other transactions.

Do not purchase from this company, your payment details are not safe!

error 500
By , for WP 4.1.1

After installing i have error 500. what am i doing wrong?
to solve this i have to delete all files that connected to plugin and delete info about it from .htaccess

Very disappointed
By , for WP 4.1.1

After upgrading to WP 4.2 it slowed down my sites 10 times.
Very sad that those people who make a very good plugin (Working ok up to 4.1), but cannot maintain it.

Screwed up my website!
By ,

I almost never write reviews but this plugin not only that it doesn't work well, it gave me 15 days of additional job trying to fix the problems it made.

The plugin screwed so much that the problems are still there even after it's complete deletion from the server (removed from plugins, cache folder, w3-config folder and removed from wp-config).

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