WordPress.org

Plugin Reviews

VaultPress

VaultPress is a subscription service offering realtime backup, automated security scanning, and support from WordPress experts.

Average Rating
4.5 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
dashboard says "basic" even tho i paid $299
By , for WP 4.5.3

purchased today at about noon pacific. I installed vaultpress and entered reg key sent in my welcome email.

Yet dashboard shows plan as "basic" and no where can I scan/remove threat.

I sent 3 messages to support and nothing.

I deleted plugin, reinstalled, entered reg key, and still nothing.

Not impressed so far. Lots of money to spend for this BS.

Will update when/if I hear from them

super bad and slow support!
By , for WP 4.5.2

*** advice : do not get this service it has super bad and slow support! it's a real waste of time !! you are better with any free backup service or plugin !!!! doing it manually is really better !!

two dayes and no backup ! two dayes and no proffesional to talk to two days and no support ...
i am really tired of the slow slow slow slow support you offer!
first i send a request for help ... many hours later one of you respond
the i reply to him with update ...many many hours later another one replays to me and he does not know anything about my problem !
so i explain to him from the start and last updates ....many many many hours later i manged to take a step in the right direction (not thanks to you!) but you so called service is not working so i send you 2 mails and many many many many hours later my problem is still the same and your support is enjoying there time probably chatting with friends or watching tv !!
really the worse paid service (and probably unpaid too) i've ever used !!
the question is do even care to answer or since you already got the money so it does not matter !?
** update: ok your wonderful, shameful performance continues!!
2 days are gone and still your miraculous service cant backup my site! wow!!
and to make things even worse your unprofessional, extraordinary slow support is doing all they can to do nothing !!!
bad bad bad bad service!!!
i payed many to get smothering done not to wast my time talking to some unprofessional, lazy, unorganized armatures !
so would you please do your job you get paid for ??

*** advice : do not get this service it has super bad and slow support! it's a real waste of time !! you are better with any free backup service or plugin !!!! doing it manually is really better !!

Does Not Work.
By ,

Very rarely will I give a less than stellar review. This doesn't work. I did a screen save vid showing that I enter info into filezilla and immediately connects as ftp. Put the same info into Vaultpress, and it says it cannot connect. Vaultpress does not work even to connect to server as ftp. I show in my screen save vid that this is for a cpanel account.

Spoke with GoDaddy Managed Hosting. Rep reports that Vaultpress does not work to do alternate site restore into GoDaddy Managed Hosting. Creates fatal errors. Does not work. So, in a fix trying to do the same function into Cpanel account, Vaultpress does not work and does not connect to cpanel via ftp when filezilla immediately connects using of course the same ftp entries.

Just does not work. Ppl need to rely on things that work for restoration. And, it doesn't work.

Should take 5 minutes to restore to alternative site via cpanel since this doesn't work for GoDaddy Managed Hosting. And ftp connect doesn't work even into cpanel. ????

Broke my website badly, took my time
By ,

The irony of this is almost too much to bear. I got Vaultpress working well, then Automatic does an automatic update to WordPress, and my site is so broken I can't even login. Took me a few hours to narrow it down to AutomaticVaultpress.

Now, with another upgrade to 4.3 I thought I'd give it another try. I deleted all but a few simple plugins, then fired up Vaultpress. Broke the site again!

Vaultpress offered to attempt trouble shoot if I gave them server access. No way am I going to hand out server access to random individuals.

Time to cut bait.

MTN

Not great
By , for WP 3.9.1

This is my personal experience and opinion and is without prejudice.

I signed up and paid for a year and when I needed to restore a backup yesterday it didn't work.

I did two restores, the first one missed out recent content and the theme and the second restore I did from the same restore point, did put back the theme but missed out big chunks of content.

It seems to me that backups are not being created in full for some or most of the time.

Personally I wish I hadn't ever bother with it or wasted my money on it and I am definitely looking for an alternative. The soon I get rid of this, the better.

You must log in to submit a review. You can also log in or register using the form near the top of this page.