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Plugin Reviews

VaultPress

VaultPress is a subscription service offering realtime backup, automated security scanning, and support from WordPress experts.

Average Rating
4.5 out of 5 stars
Great service and excellent support
By , for WP 4.5.3

After using several WordPress plug-ins to back up my site, that intermittently worked and didn't, I've found VaultPress to be awesome.

I don't have to think or do anything. If there's a problem with my back (recently my hosting provider made a switch without telling me) and the support team quickly helped get things back on track .

I'm super happy I've made the switch to VaultPress. Thanks guys - really excellent product :)

dashboard says "basic" even tho i paid $299
By , for WP 4.5.3

purchased today at about noon pacific. I installed vaultpress and entered reg key sent in my welcome email.

Yet dashboard shows plan as "basic" and no where can I scan/remove threat.

I sent 3 messages to support and nothing.

I deleted plugin, reinstalled, entered reg key, and still nothing.

Not impressed so far. Lots of money to spend for this BS.

Will update when/if I hear from them

Great Support
By , for WP 4.5.2

I was having some issues setting up the SSH access to my server (I self host through Digital Ocean so I had no hosting provider I could ask for help). The Vaultpress support crew was great, very patient, and quite knowledgeable. I live in Tokyo and so due to the time difference it took about two days to sort out my particular issue. I am new to Vaultpress but I am very happy with them and plan to continue using their service for the foreseeable future.

super bad and slow support!
By , for WP 4.5.2

*** advice : do not get this service it has super bad and slow support! it's a real waste of time !! you are better with any free backup service or plugin !!!! doing it manually is really better !!

two dayes and no backup ! two dayes and no proffesional to talk to two days and no support ...
i am really tired of the slow slow slow slow support you offer!
first i send a request for help ... many hours later one of you respond
the i reply to him with update ...many many hours later another one replays to me and he does not know anything about my problem !
so i explain to him from the start and last updates ....many many many hours later i manged to take a step in the right direction (not thanks to you!) but you so called service is not working so i send you 2 mails and many many many many hours later my problem is still the same and your support is enjoying there time probably chatting with friends or watching tv !!
really the worse paid service (and probably unpaid too) i've ever used !!
the question is do even care to answer or since you already got the money so it does not matter !?
** update: ok your wonderful, shameful performance continues!!
2 days are gone and still your miraculous service cant backup my site! wow!!
and to make things even worse your unprofessional, extraordinary slow support is doing all they can to do nothing !!!
bad bad bad bad service!!!
i payed many to get smothering done not to wast my time talking to some unprofessional, lazy, unorganized armatures !
so would you please do your job you get paid for ??

*** advice : do not get this service it has super bad and slow support! it's a real waste of time !! you are better with any free backup service or plugin !!!! doing it manually is really better !!

Exactly What You Need!
By , for WP 4.5.1

If you've purchased VaultPress, congratulations for your intelligence and ability to make good decisions.

If you've purchased VaultPress, have been performing backups daily and been wondering if a restore would actually work, ponder no more. It works perfectly! I just needed an emergency (think anxiety) restore this morning for the first time and it worked great..

Please do not rely on your host company for your backups alone. Get VaultPress! and be truly safe. You will want to thank me (and them) someday...

good backup. takes forever to restore
By , for WP 4.5.1

less than 5 minutes to install, yes
user friendly, yes

but restoring a 3gb site takes like a whole day.

isn't this ftp to ftp?

Customer Support Outstanding
By , for WP 4.4.2

The customer support at VaultPress is outstanding.
They really are going the "extra mile".
Thanks to them I was able to restore the page.
Thank you Stefan (the person helping me)! You are awesome!

Excellent backup plugin
By , for WP 4.4.2

it takes 5 min to setup the different connections between vaultpress servers and mine and i have peace of mind.
price is good too :-)
I used the backup on time when moving to other webhost, was not clear first time how to transfer files to my new host, but after reading some tutorials on the vaultpress blog, i did it.
Thank you

Does Not Work.
By ,

Very rarely will I give a less than stellar review. This doesn't work. I did a screen save vid showing that I enter info into filezilla and immediately connects as ftp. Put the same info into Vaultpress, and it says it cannot connect. Vaultpress does not work even to connect to server as ftp. I show in my screen save vid that this is for a cpanel account.

Spoke with GoDaddy Managed Hosting. Rep reports that Vaultpress does not work to do alternate site restore into GoDaddy Managed Hosting. Creates fatal errors. Does not work. So, in a fix trying to do the same function into Cpanel account, Vaultpress does not work and does not connect to cpanel via ftp when filezilla immediately connects using of course the same ftp entries.

Just does not work. Ppl need to rely on things that work for restoration. And, it doesn't work.

Should take 5 minutes to restore to alternative site via cpanel since this doesn't work for GoDaddy Managed Hosting. And ftp connect doesn't work even into cpanel. ????

The Best People OnBoard - The VaultPress Team
By ,

I recently moved my website to the new server. Since the size of whole of site is huge, it is near to impossible for me to make it a fix myself. Then there comes the VaultPress "Happiness" Engineer. They are totally as their name "Happiness." They turned the whole process so smooth that now I think that my monthly investment of mere $5 is put in worthy hands. :)

Thanks again guys. You really ROCK!!

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