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Plugin Reviews

UpdraftPlus Backup and Restoration

Backup and restoration made easy. Complete backups; manual or scheduled (backup to S3, Dropbox, Google Drive, Rackspace, FTP, SFTP, email + others).

30 reviews
Average Rating
4.9 out of 5 stars
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Doen't work
By , for WP 4.1.1

And surely not going to work! SUCKS!

Cant't stop the process!!
By , for WP 3.9

There is no STOP button and Updraft working and working all the time with an error.... I CAN'T STOP IT!! I CANT DELETE IT!!

avoid this and save money
By , for WP 4.1

I tried to use this and for awhile it worked. But even though I kept up with the latest version of the plugin and WP it stopped working and nothing I could do could make it work. Reinstalling, working with my VPS hosting provider and finally giving up on it. If you want a plugin that works and that costs a little bit of money spend I think $80 and buy Backup by Blogvault. This saves it off-site and works like VaultPress.

Developer's attitude is DEPLORABLE to say the least
By ,

Hello,

I feel the need to intervine and say something here:

I simply can't believe what I'm reading.

I haven't used this plugin so I don't know if it's good or not. However, I've been reading all the negative reviews of this plugin and there's a pattern emerging.

It seems the developers can't stand a bad review. They are always trying to blame all the people who had bad experiences with the plugin.

Do you think your plugin is so great that no one is entitle to give it a bad review? People are free to say whatever they want. If they had bad experiences with the product, they can give it a 1 star if they wish so. Why do the developers are always trying for everyone to change their bad review?

Instead of fighting with people for their bad reviews, expend more time dealing with the problems that people have, trying to solve them, and yes, even apologizing if that's the case.

Do you know anything about customer service and support? How to treat customers? Haven't you heard that the "customer is always rigth" ? With that defensive arrogant attitude you're not following a wise path in business.

Yes, I know that there are always customers that are a pain in the a**, but that's business! deal with it! You have to be above that and deal with people dissatisfaction in a more professional manner.

Stop taking it personal. Not everybody is going to love your product. Deal with the dissatisfaction of people and be polite, and try to work out the problems with them.

I haven't even used this plugin but the attitude of the developers makes me weary of ever doing business with them...

If tomorrow I have a bad experience with this plugin and post a bad review, I can see these guys coming here all defensive to blame it on me and defend the precious reviews and reputation of their product.

Lousy customer service indeed (and it's a real shame because the plugin, judging by the reviews, seems to be actually pretty good)

My recommendation to the developers is:

TAKE A COURSE ON CUSTOMER SERVICE FOR CHRIST'S SAKE AND STOP TAKING IT SO PERSONAL!...because the way you are treating customers is unbelievable.

And I say this to the developers (and not the people who posts bad reviews) because rudeness is always expected from the customers, but not from the company. The company should be more proffesional, courteous and should always be above the rudeness and irrationality of the customer (they are the ones giving you their money after all).

I was so pissed off with the developerĀ“s attitude that I felt compelled to write this comment...

Just my two cents here...

Awful
By , for WP 4.0.1

Why there're so many positive feedbacks?
Look like that plugin return me to the 20s century.

  • A lot of advertising, I cant remove
  • Text-text-text without any formating
  • The last but not the least. CANT BACKUP ANYTHING!

Spent over ten minutes, but the main button still inactive :(

Too much 'UP' selling going on
By , for WP 4.0

There is too much up-selling going on. This plugin is really messy too. There are a lot of traps. Careful what you click, some links trigger installation of random plugins from other sources. Come to think of it, this plugin is basically like adware/malware.

Didn't work for me, fatal error
By , for WP 4.0

It seemed to be backing up everything. This week, I had to restore my website and i downloaded the backups and I tried to restore and got Fatal Error messages each time. I had to pay my hosting company to restore a saved version they had. Removed and finding something else.

Horrible sales practices (tho good plugin)
By , for WP 3.9.2

As much as I like the tool--I've used it to backup and restore as well as to manage a massive site migration--the company's sales practices are so annoying that I'm going to find something else to use.

I purchased the tool and all the add-ons, was quite happily using it. Then, as my purchase anniversary approached, the tool opened nag screens every time I logged into WordPress, urging me to renew my support contract and ensure continued receipt of updates.

I might have renewed, had there been only one notice, or an email suggestion. But the message pops up on my dashboard every time I log in, and was so irritating that I decided against updating. So the support contract expired.

Now, every time I log in, I receive the nag notice: "Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew."

There's a little notice that says I can stop the notice for two weeks. It lies--I clicked to turn it off, and it popped up again on the very next login about an hour later. And apparently, as long as I continue using the plugins that I paid for, it will continue to nag.

I tried asking the company for help in shutting off the notice--they have no contact-us form to reach them, and the support forum is for people who are up-to-date on their support contract, so I can't use it. I can purchase a paid support instance, but I'm not about to pay ransom to get my WordPress dashboard back.

I don't appreciate blackmail, especially when I paid money in good faith for what is admittedly a good product. If I can't figure out how to disable the nag notice, I'll uninstall the software, and certainly never purchase anything from this company again.

Pointless
By ,

Won't let you restore to other machines without payment.

Poor
By ,

I don't trust any of backup plugin and this is one of them.
Is so strange free version. I have backup with clock in future and files arhive is not existing. My server have ok date and time.
The best way is a simply script to copy entire wordpress on remote location and a simply database backup plugin. That all.
And for migrating 30$? :))))).
With my copy from up and with a simpliest plugin like Update URLs, I migrate my site only in 10 minutes.

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