I rarely post reviews but this one got under my skin. After I was finally able to reach someone and explain my situation, I was told there was nothing that could be done. Which, okay fine I'll never be using any of your products again. Then, I was basically told he doubted if it is even a problem with that plugin and asked to give specific details. In the middle of typing (which the chat window clearly showed that I was typing) I was told he was leaving for lunch. Strongly DO NOT recommend any of these products - especially if you need to contact the rude customer service.
Hi Smarty Pants,
I am only posting here because no one replied my emails, messages, 3 open tickets and live chat I've sent in the last 1 month. Because of the different timezone, I have stayed up till 5am to utilise the 'live chat' function on your website but all I got was a link to the refunds policy from Dave, who has since disappeared.
I understand that not all plug in authors are comfortable or willing to process a refund, especially when it's due to a customers negligence to fully research on the product before purchase. In my defence, I've researched intensively on the best project management plugin & many reviews pointed me this way. Unfortunately, this plug-in just does not meet our requirements.
What disappoints me the most, however, is the lack of customer service - all my requests through emails, messages, tickets and live chats were brutally ignore. No one wrote back to explain that no refunds can be done whatsoever. As a founder myself, I find this to be very irresponsible and deceitful habits of a company.
This reflects very poorly on the characters of the authors and culture of the company. Personally, I would not recommend purchase from anyone this untrustworthy no matter how great the product is. To potential buyers, I would urge you to look elsewhere. And to SmartyPants, I hope you are proud of your operations as a company.
This free version is not working well and the graphics are copied from a poor jQuery UI template. Disturbing buy buy pro version messages. I love the open source and WordPress community but this plugin is a dissapointment. Try a clean document handler plugin instead, none mentioned here, but there are...
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