The plugin does nice things for it's not that modern nor something great to use for any membership website.
The tech support is very bad; the first thing they said as a response to the first thread I created was "our team is so small" and if you ask any simple question, they'd say "hire a developer".
Imagine someone is telling you that they're small.
I think that Jason is the only one who knows what's happening and the others know nothing about the plugin.
Jason will respond nicely if knows the issue, if not, he will never respond to a message.
I recommend to make a very good research about any membership plugin before the purchase.
Try to look up the problems in the plugins and see the level of support offered on the free forum, monitor of the developers know what they're doing or not, you will understand that if you do some research here and there. Don't listen to the reviews.
it is a complete nightmare to work with.
it is so complex. stupidly over the top complex.
and it took me months to get working.
their t&c sucks, no refunds after 30 days. my website is very seasonal and i did not know that the plugin wasn't working properly until after the 30 days. absolutely no refund possible.
i paid extra for the pro addon. about £50 down the drain. it doesn't work very well. this is why:
payment gateways = x
want more than payment gateway for user to choose during checkout? you have to create different pages for each.
membership options = y
have more than 1 membership option? you have to enter the details for each membership option to create a 1 line of code to put on the checkout page. each membership options requires a line of code and these are different per payment processor.
= x x y combinations of code you must create.
membership modifications = z
then what about membership modifications? another page required and you have to enter details to get code for all that too.
= x x z combinations of code you must create.
this sucks. you should enter your membership prices once and choose your payment processors, then the plugin should create all of the code for you or create the page.
it's a bit of a nightmare and i highly advise people to stay away unless like somebody else said, you don't mind wasting loads of times trying to get it working. as after 30 days, no refunds. lol
try "simple membership" or something.
i would not have left this negative review if they would have refunded me but jason is extremely tight. i had genuine cause for not knowing plugin wouldn't work until after 30 days and he wouldn't entertain the idea. made my waste hours/days trying different things to fix the issue. every other plugin works (i have over 50 on my site) but this one didn't so i don't see why i should try clean installs and disable all plugins etc. if it doesn't work on my current setup i don't want it!
have a nice day!
I've contacted them a few times, usually about problems with my pro version, they are VERY slow to respond & when they do it's usually something like "google XYZ" or "shut down every other plugin & install a new version of WP" solutions are impractical and as I said exceptionally slow. This isn't just me, google it & you'll see allot of people whit the same complaints, I can't imagine a company in another industry that could be so poor in customer service and stay in business but I guess once they have you $$$ nothing else matters.
- Hard to use (many non-sense pages/tabs of settings)
- Updates my .htaccess after each update (each time bringing the site down to a 500)
- Members Paypal payments are not recorded consistently (for some members the data is just missing)
- Slows down the site more than any of my other plugins (according to the report from the P3 monitoring plugin)
I paid for it, but I'm now removing it after 2 years and feeling very good about that.
I would actually pay for it to be removed cleanly.
I warn you not to buy this
Unfortunately I am stuck with it, aside from poor support the plug in boasts flexibility and security that is quite not there.
I asked a simple question about log in security and Pat Dumond (is this the maker of the thing?) sent a lovely scripted reply. I asked for a better a response and guess what? SILENCE.
I thought this being a long lasting plugin it would be worth using, unless you're beyond basic technical skills (i.e. a php coder, a proper one) I would recommend NOT buying this. Ditch it for something else.
Pathetic, sick of these silly premium plugins that take your money and run.
Ugly space in my footer with s2member!
Everytime i activate the plugin there are an ugly space in the bottom of my page i have been using it in the past and no problem of that kind before.
The theme is modality free theme i have no intention to start redesign or change the theme.
Have buy the plugin but its not working with wpml.
They promised a lot but doing nothing, no answer on email anymore.
Lost money for nothing
I highly suggest you find an alternative piece of software.
I wasn't going to write this, i wanted to give them a chance to keep to their end of the deal and give me the support i need.
I have gone through each loop they have thrown at me to "hopefully" have them find out what the problem is, i have sent them the debug logs, sent them videos explaining the problem, each time they say its something else i have installed, such as a plugin, or a premium wp theme i paid for, when its not anything to do with those, its their software and they deny it all the time.
I'm a patient guy, but they guys have pushed me to the limit. I have a BIG site to build out 400+ pages, with a very complex membership structure due to the many services involved...
I've uninstalled the software, ive removed WP from my server, re-installed WP, then S2Member, with no themes except the ugly default one WP provides, no plugins, a raw install all the way...
the re-direct to a welcome page does NOT work. it keeps sending me to the members options page, time and time again even using the default wp theme.
2 months of my time has been wasted. I paid for the $189 unlimited site version... and im getting half effort replies like as if i paid 89 cents...
its unacceptable... they need to swallow their pride and listen to the customers...
Ive google searched high and low for solutions, lots of people are in the same boat as me with no help from Jason or anyone in the team... its appalling -- why put so much effort into a big project like this when you're not going to support it or live up to the terms they set; to give you 12 months of support -- its ridiculous...
they wont admit the problem is their end...
i suggest that if you want a good piece of software to use, is to google Sam's software: DLGuard --- i should of used this software instead, but I was looking for something that would accept stripe payment gateway.
Sam's support for DLGuard is AWESOME, that guys attention to detail is out of this world, he's always listening to the customers to make his software better... S2Member could learn a few things from Sam, that's for sure.
So I highly suggest to give this software a miss.
This is not a free plugin it's $89. Raamdev your response is exactly why no one should do business with you. Simply put, your plugin did not work for me, live with it and refund my $89 and move on. Is your business so bad you cannot afford to refund
$89. Don't rip people off.
S2Member displays a refund guarantee that is bogus and they will rip you off. My Web Developer was not able to install application without making complicated adaptations that were not acceptable. Upon notifying them of that they refused the refund. DO NOT USE S2 MEMBER. There are much better modern customer service oriented applications other than this bogus outfit.
s2Member is an amazingly powerful plugin, but it is held back by the dreadful support and utter lack of documentation. To figure out how to do pretty much anything, you have to go into the source code to see how it works, or - obviously - buy the Pro version.
When you offer a free version as a taster to a 'pro' version, it would be better to make the free version usable. Crippling it by withdrawing support (like closing down your support forum) and pulling documentation reduces sales.
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