s2Member®—a powerful (free) membership plugin for WordPress®. Protect members only content with roles/capabilities.
s2Member is an amazingly powerful plugin, but it is held back by the dreadful support and utter lack of documentation. To figure out how to do pretty much anything, you have to go into the source code to see how it works, or - obviously - buy the Pro version.
When you offer a free version as a taster to a 'pro' version, it would be better to make the free version usable. Crippling it by withdrawing support (like closing down your support forum) and pulling documentation reduces sales.
We have been having issues since the beginning with this plugin.
The latest one was most significant. After many weeks of weird income reports, we figured out that s2member allows users to update their Credit Card information to nonsense, but never validates that the information is correct. As a result, people were getting access to our membership without paying anything since they could enter bs info!! We probably lost $5,000 in revenue and several weeks debugging.
Other issues include horrible integration with Aweber. Also, support is the worst in the world.
If you have a choice, please don't touch this plugin and prevent yourself from countless nightmares.
Forget the support, the worst i ever had. Don´t help at nothing.
Always trying to pass the problem to other people.
If you buy this product to hide pages and content, forge it.
On search and fielter of the site, the private content will show.
And what they say to me, is that is the theme foult. And don´t help me. No even an information or guide line. And take 1 or 2 days to respond.
The worst support i ever had.
Sorry for my bad english.
Shocking bit of kit, If you use wordpress to avoid learning code THIS IS NOT FOR YOU!
Im having to edit php files to do the simplest of things, for example, you want more user levels . . .do you type in how many levels you want . . . no, you have to go recode the wp-config ?!?! I paid for a pro-license to be told that gem!!!!
Want to tell members when their account ends . . . is there a short code . . NO . . directions to install a 3rd party plug to allow php in WordPress control then a lesson on PHP coding!
This plug is not user friendly, you have to be a proficient php coder to get the basics to work. Not what you expect when you pay for a 'pro licence' word-press based plug-in. If I wanted to learn how to code php I could of bought a manual on that, not paid for a license that directs me on how to rehack itself using php coding.
But hang on a minute . . . .when you BUY a pro version of a product your really paying for support aren't you . . . . think again with this product. Be prepared to be deterred by about 6 pages of text to submit a question, with many hurdles to trip you up and claim that the kind of support you need (Probably very basic) isn't provided.
Want your members to have a choice on payment methods like they do everywhere else, want paypal and stripe?? Whats this plugs answer . . . NO, you cant, really simple . . . just no, pick ONE , we cant handle both.
Least user friendly WP-plug Ive ever seen. . . If you can code PHP from scratch this plug might 'amuse you', but then again if you can code from raw php why are you paying for a plug like this, if you want to build sites using php code why are you using wordpress??
Be prepared to read a lot of somewhat confusing documentation to get this set up. It is not very user friendly and in my opinion more complicated that it has to be.
It has some great features, but I have spent more time sending in support request to find answers to my questions than working with the plugin set up.
Literally weeks and I am really not doing anything majorly complicated.
They do have decent support, but I shouldn't have to be using it so much just to change some settings. The docs are hard to find any answers in.
I am giving it a three because I am hoping it will do EVENTUALLY do all that it is suppose to do. But I didn't expect to have to spend a full week setting it up.
(updated rating to a 1 - over three weeks working with this and only getting more confused.)
Preepare to spend a lot of time in the help forum with this plugin folks.
It does not send verification email to customers
So I wonder what´s the point of this plugin, a part of making you look as a noob and make customers think your site is useless.
I have read hundreds of emails and supports related to this issue so please, make a plugin that works and don´t mess around
Even is a topic for googe search! "s2member does not sending registration email"
Also, support is kind of joke. S2members site sends you to shark site that sends you to gibhub site...
Was about to consider pro version. At 69 $? You are kidding
about 90% of the time when you login it redirects to the 'Login Welcome Page' - but about 10% of the time it does not and takes you to wordpress admin menu.
This is not good enough - I cannot risk a client going to wordpress admin menu, its not professional.
It has to be 100% working or not at all. Uninstalled.
It's to big and don't have a good view, I don't want to test anymore this plugin, but I think it's interesting in its conception.
I bought the pro version a while back and they had great support. Now their support desk is limited and their once extensive forums are dumped into the WordPress forums. S2 may be a great plugin, but completely falls short on support. Wishlist and OptimizeMember may not be as good, but they are actively supporting their products.
Ask a question from support and you get a vague answer that basically says we don't know so figure it out on you're own. Turn everything off and turn everything back on one at a time. The free one works but the Pro doesn't work the same way and you may have to rethink your whole website after you install it. Gee thanks for letting me know that before I bought it.
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