I had used this plugin without problem for a year or so. Backups performed flawlessly and it's easy to use. However, I had a site crash on a weekend and restore repeatedly failed. I contacted tech support and did not get a response until Monday. The response was inadequate in that it referred to an issue I already resolved and stated so in my request for help. I was using the Chrome browser and finally decided to try another browser- in this case Safari. This time my backup worked. However, my website was down for the weekend and I thought this service was designed to prevent such things. I have since changed back-up services to one that allows me to use my own location to store my files- more expensive but much safer.
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