We tried the free version first and then upgraded to a paid plan. The prices are extremely reasonable compared to others in the Live Chat market, so we really wanted it to work with these guys.
Since we've used them, they've added a lot of updates. It looks very nice now cosmetically, and carries a lot of the features more expensive live chats do.
We've asked support questions twice, and they were very quick to answer and fix our problem.
Very happy with this plugin, and definitely recommend it to others looking to add a chat feature to their website.
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Love it. Quick and easy to setup and get going... will be buying the pay for to get all the additional features.
I did not try the free version since the paid version was so small for 5 agents/moderators. I first looked through the expensive upper end programs to see what features were included. They were out of my price range and time requirements to get started. I especially compared ones that had high numbers of installs. This one was very easy to install and understand. It had all the features I needed from what I saw consistent with expensive programs. Compared to some expensive ones, it has features they don't offer, such as can be used on multiple websites. The only things it doesn't currently offer is coweb browsing and video chat, which freaks many customers out anyway. It does have an easy feature to send the site visitor's browser to a particular web page on their computer, which is great for sales or helping to find the right resource. It can send files. Just have to type a forward slash to bring up pre-made answers to save time and use perfected answers. Desktop notifier works great for multi-tasking. Doesn't affect page load speed on my sites. It just takes a button to setup so live chat feature disappears from site when no agents are logged in, so visitors don't get disappointing off line message. Was able to install and train people/agents how to use in minutes. Can popup a chat prompt to prompt interaction even if they don't choose to use the chat feature. They can just dismiss. Was glad to pay a little so feature will be supported for years to come rather than free ones that might disappear and lose chat history.
Bellissima APP molto funzionale, pratica, personalizzabile, insomma è quella che stavo cercando dopo varie prove con altre che ci sono on line.
Anche un ottimo supporto molto immediato, ed anche in italiano.
when i install this plugin, then delete my all data, and my site is broken, i don't know what is problem?
I'm using the paid version and the their server has been down all day. And no way to get to support since their site is also down.
I have no clue whats going on and even if they would back again.
I found this plugin not much useful, as no customization is possible and most of the data/scripts are stored on their server.
Easy to use, lightweight plugin. Fulfills its purpose and meets my needs.
If you only foresee your website as requiring not more than 2 chat sessions per day, then this plugin is excellent and does what it says. However, if you want to enable more than 2 chat sessions per day, then you must pay. I have given 2 stars as the programming, look and ease of installation is excellent; but this is WordPress and Free should be Free. I seriously do not believe that this plugin is any good to anybody unless the upgraded version is purchased. Pricing is here: http://livesupporti.com/pricing
I have deleted this plugin from my site.
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