Plugin Reviews

LiveAgent - Live chat & Helpdesk

LiveAgent is the most affordable WordPress live chat, help desk, voice chat & social desk for your website.

10 reviews
Average Rating
4.3 out of 5 stars
Using LiveAgent – an awesome experience!
By , for WP 4.3.1

Are you fed up trying a number of disturbing software for online chatting? Are you looking for something special that can give real fun and practical support in live chat? LiveAgent has no other alternatives to serve this purpose so extensively. LiveAgent is a multi-channel helpdesk providing the clients with hundreds of amazing online services including communicating with most popular social media instantly, maintaining emails and phone calls, plug-ins and apps for easy access to your favorite networks in no time, built-in software to track your followers or agents and many other interesting features. Besides entertainment, it will surely give you a fantastic experience of online business. It enables you to work conveniently and efficiently if once you log on to LiveAgent Help Desk software.
With the rapid progress of modern communication technology, LiveAgent multi-channel helpdesk is the only most befitting service that accelerates your pace in business and spares your time. It is undoubtedly the fastest and easiest medium of live chat and online communication. You cannot but be thrilled if you once get in touch with our recommended LiveAgent Help Desk Software.

High Quality Helpdesk Software is Here
By , for WP 4.3.1

There are so many help desk software out there which my company has tried to work with, but nothing really satisfied our needs. Fortunately, a friend of mine recommended the Live Agent help desk software, and my business has never been the same again. It’s very efficient in my business as I am now able to deliver high quality service to my company’s clients. Before, answering emails, phone calls, and even Facebook messages were impossible to handle in a day. When I used the free trial of Live Agent, I noticed its huge advantage over other helpdesk software that I have used before. I was too busy to perform HTML coding just to keep a helpdesk software up and running, and I didn’t want to pay for someone to do it either. I wanted a helpdesk software that’s fully customizable and very easy to use, and Live Agent lived up to my expectations.

The definitive customer service tool!
By , for WP 4.3.1

LiveAgent Multi-Channel Help Desk is the definitive tool for freeing up time and keeping your clients in contact quickly and efficiently with your business's support staff. With a wide assortment of simple customization options, you can configure your LiveAgent to operate in whatever way you think will be best for your company. Whether you want certain messages forwarded to different people during different times of the day, a way to adjust how many tickets your agents handle at once, or spam filters to keep your inbox clean, Live Agent has you covered on all fronts.

But the software doesn't just stop with its flexible setup. Should it be more convenient for your clients, real-time chat is included. The chat houses all of the modern features one would expect, from chat history, an overview of who's communicating on your network, and separate chat channels for each of your clients and staff. The software even lets you track which agents have dealt with which clients, and generate reports based on their interactions. Active on Social Media? The software covers that too, with tracking for Facebook and Twitter built in. Even users on mobile devices using the iOS and Android platforms can have access to help from your support staff at all times. Language isn't a barrier either, as over 39 language translations available for use.

Multi-Channel Help Desk isn't strictly business, either. Beyond the core utility of the software, you can even go as far as to setup game-like achievements and leveling systems for your agents to help keep them motivated and track their progress.

With so many flexible customization options and utility available, it's no question that Live Agent Multi-Channel Help Desk is an essential tool for anyone who's serious about the quality of customer service provided by their business. A free trial is available as well, so you have nothing to lose by giving this fantastic piece of software a shot!

A boon to us
By ,

LiveAgent is a unique solution for your business or organization. It has helped many business and organizations with customer service. My business organization was much improved and run easier as for my customer service. It has some unique stuff I’m thrilled with. My favorites are:
LiveAgent processes all the communications from customers you receive and puts them in one universal inbox, which you can easily use to handle your customers issues
A built-in chat will help you assist your customers the fastest and easiest way possible. Besides, every customer is more than happy to know there is a live chat, so he can receive help fast and convenient chatting with a live person and not waiting for way to long for his email or request to be given an answer. My customers were always happy!
You have the opportunity to see how satisfied your customers are with the feature that allows you to measure and analyze your performance
It is, after all, a “ticketing” service, which means that a ticket is created, which will contain information about email, phone calls etc., which is easy to locate and send to a customer with the same issue
A developed tag system, which allows you to put tags at customers tickets so they will be easier to find
This and many more LiveAgent can offer, many are satisfied with this service and I recommend, as many businessmen would, this product for its unique and very handy services. It has also a mobile app and believe me it makes life much easier! Don’t waste your time looking for any service as LiveAgent can offer you everything you need. Both I and my customers are satisfied by this service!

Great plugin
By , for WP 4.3.1

Awesome live chat!

I chose Live Agent after numerous time consuming searches to find reliable suppo
By ,

Searching for a system to help with your business is no easy task. I searched for days on end for a concept that could assist me with streaming queries and suggestions from my ever growing number of customers. Don’t get me wrong, we had service standards and we stuck by them but as time went by and our customer base increased we had to seek assistance. It was then that we thought of outsourcing so we went online to search for avenues that would assist us in this venture. There were numerous sites that we chanced upon that seemingly offered results. We searched free and paid sites and I must admit that we lost money on the way as these services were not up to par. Upon the recommendation of a colleague we decided to try Live Agent – there has been no turning back since then.

Great product
By , for WP 4.1.1

Easy install, easy use :)
By ,

I can be in touch with my customers.

AWESOME plugin and software !!! :)

Said is free but is not
By , for WP 3.4.2

If said it is free but it is not, make me loose my time, not fear

Works, but free version is lame.
By , for WP 3.4.2

Works fine, good if you want to pay. If you don't want to pay, then you're limited to 50 conversations a month.

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