I like the excellent support, UI, extensibility, and ability to install locally. LiveAgent has enabled us to answer visitors questions in real time, which is important in our business.
Thanks for the nice plugin. Does exactly what it says. LiveAgent provides many useful features, reporting system, Facebook and Twitter integration immediate and friendly support team.
The pricing of LiveAgent is very affordable and the fact it is hosted in the cloud makes it very easy to access by anyone with an internet connection. I really like that I can connect multiple channels to LiveAgent and manage all of them from one app. It makes my support work very efficient.
Great for small to large businesses who need to keep an organized flow. I was able to work with their support team and get this help desk application rolled out in a few days. We defined filters and transfer rules so that our tickets will always land in the right hands. LiveAgent also offers many reports that help me identify the best support operators in my company.
LiveAgent is an easy winner in the help desk software category.Our team find it easy to use and the mobile app is also useful for dealing with issues on the move. Advantages: Reasonable pricing for when you grow Mobile apps - Android, iOS Highly recommended.
I tested several solutions and was very happy at the end with LiveAgent. LiveAgent is one of the most user-friendly, easy to administer program/helpdesk ticketing systems we've ever used. Reasonable pricing, additional agents from $9/month. Great chat support.
LiveAgent helped us to organise our staff, and start putting our resources where they were needed. I can't see how my team would be managing multiple chats with customers without it.The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s, but we also ensure that important customers are always dealt with asap. It is a huge product with so many features that it will undoubtedly be able to meet any requirements, even from the largest of companies.
LiveAgent came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. It offers an excellent user interface packed with features and configuration options. The platform is routinely updating to advance the tools available and there is always someone available to help. LiveAgent team is very helpful in the whole process.
LiveAgent has enabled us to answer visitors questions in real time, which is important in the sense that the service we offer is not easily understood at first. Clients can also ask for advice and get instant answers. LiveAgent has an excellent UI. It’s extraordinarily easy to get started. I recommend it!
LiveAgent is one of the most user friendly, easy to use helpdesk ticketing systems we've ever used. It was really easy to start using and the price was right. Once we started using it, we were hooked! Their support during the setup process was quick and helpful. I definitely recommend it!
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