We finally found good help desk software for our company! Five years ago we decided to use an application to increase customer satisfaction that will answer consumer's questions. But we had problems to choose good and successful company that we will be satisfied with. We had moved from two different companies providing help desk software until we heard about LiveAgent from our co-operators. Since that day we solved more customer problems than with two last help desk brands together.
We love the Knowledge base, Support Ticket & Live Chat sections - and so do our customers. The interface is intuitive & its easy to get to where you want. Faster response times means happy customers. We also love the fact that we can easily customize the chat popups to blend into our theme. And over all interface is so clear and crisp without any clutter.
Nowadays the power of the social media is unstoppable, if you want that your website become in something that connect with these times you need a plugin like the LiveAgent.
Easy to use and with many functionalities, It is a essential plugin that can give to your website the power of the social media, the power of the people.
The best of all is that your website can work like always without problems, I have used other plugins like LiveAgent and this is the best.
LiveAgent is in my opinion, the most comprehensive help desk solution available. The overall functionality, wide spectrum of channels and ease of use.... made this an easy choice for us. The support from Quality Unit is good, making us feel constantly "in touch" with the product. The price is right too.
This has been my first experience setting up a help desk system, it has been nevertheless very easy. We connected our 3 email addresses to Live Agent and added chat buttons to our websites. I think it has more features than all the other customer support software combined. You can customize everything...
Cool help desk software... easy to work with, many functions, high quality and affordable product. We have great advantage over competition because of powerful crm tool. Also ticket transfer for agents and departments is also great tool.
We started a new firm and wanted to have all in quick to our clients. We used this LiveAgent and got alot in response. The business went more than we expected.
Thanks lucasmilners, but the site is working for me now and 4 others referred to my site from this thread last night. Must have been a hiccup.
Agent collision is a must for us and LiveAgent goes one step further by allowing other agents to see what has been typed. I like the most, that LiveAgent allows a seamless integration of many communication channels, such as Emal, Facebook, Twitter, and many more. I think it has more features than all the other customer support software combined.
LiveAgent is able to change entire way of your user support routine
The moment I saw realtime ticket entry being done by another agent, I was all in. I paid, and moved our chat service over to LiveAgent. Combining multiple channels like email, contact forms, live chat, Facebook page and even telephony makes this tool able to change entire way of your user support routine.
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