He does not respond to pre-sales questions, not to free-support question, and his so called PRIORITY support, is also non-existent.
It's a beautiful plugin, but I have some problems. Unfortunately this guy never responds. Not in this forum, not to several emails I sent, and not via the support possibility in the plugin itself.
I think I'll go and ask a refund, because even a nice looking product like this is worth nothing, if you don't get support when you need it.
50 euro is a waste of money. unfortunately.
Update Aug 28, 2014:
The developer Carles was on holiday. We didn't realize that. As soon as he was back, he refunded and offered to solve all the problems.
Since the plugin looks nice, I also want it to work and I accepted his offer.
His help was fast and very good. He did everything possible to get it fixed, even after he refunded the 50 euro for the pro version.
Carles solved everything. There were some issues that prevented the plugin to work and there were some things I didn't know.
Everything works now exactly as advertised and I am very happy with the results. It IS a great plugin after all. :-)
Update Sep 01, 2014:
One thing is still NOT fixed. And that is actually SENDING the newsletter to more than 500 recipients. Knews creates beautiful newsletters, and if your list is smaller than 500 recipients, you probably won't have problems. But if your list is bigger that this, you get into a lot of trouble.
The code for actually sending the emails seems to be poorly written. We are constantly running into PHP execution timeouts. The first ~500 mails are sent in about 47 seconds. After that everything collapses and the remaining emails are not sent.
We have a pretty powerful dedicated server (i.e. 4 cores / 64 GB RAM / 4 RAID10 SSD disks, 500GB) and this server is capable of sending a decent amount of e-mails per minute. (we use mailjet as SMTP provider)
Still the software wants to send everything in one PHP run. So it's quite understandable that this code runs into PHP execution timeouts and locking up everything thereafter.
I hope Carles will and can fix this ASAP, otherwise we will remove this software because it's simply not working if you have a list of more than a couple of hundred recipients. So if you want to send a newsletter for fun, this is good. If you are looking for a little bit more professional solution, forget it for now.
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