There seem to be many recent issues with this plugin and system. Until now, it has been fairly reliable, although, more often than not, updates need to be handled manually. That's OK, particularly due to the price of this system.
But, recently, I was unable to update the client plugin from the control panel. I was goping through about 20 sites and manually updating the IWP client. At the third site, the update was not manually either. I decided to delete the plugin altogether and also delete the site from the management panel. I then installed a fresh cop[y of the client on the site, expecting to see the familiar dialog box containing the credentials for adding the site to the control panel. Instead, I saw an error message telling me to deactivate and reactivate the plugin. I have done so several times, but it must leave some cruft behind in the database that's preventing it from generating new credentials, which is preventing me from using it on this site.
Then, I went to the support forum, only to discover that it has recently been closed and a support email is all that remains in its place.
No problem - it's free software after all. I sent a description of my problem to the email provided. I received an immediate, although automated response that, strangely claimed "I am Tauseef". Apparently, the auto-reply is masked to attempt to look personal.
But then, the email said that the support department was only open from 10am to 6pm. It's currently lunch time at US CST. Perhaps the support is overseas, but it really does raise a lot of concerns.
If you rely on this plugin and system for maintaining a lot of WP sites, it might be time to do some comparison shopping. I hate to leave a negative review, but I feel obligated to let the community know. I will certainly come back and adjust my review depending on how all of this turns out, but the rest of us deserve to know what's happening.
I've opened an issue with the number #33753 on their support-ticket-system on the 10th of june 2015.
We've had a lengthy discussion about their way of storing backup-files in a folder without real protection.
With the releases of 1.3.14 and 1.3.15 they've changed at least their naming-convention for the hash-part of the stored backup-file - it was md5(time()) before.
But still if you know the backupfilename you can download it. There is no real protection whatsoever.
And after reading the timeline of this major incident at the end of last year http://www.intelligentexploit.com/view-details.html?id=20365 I've decided to not ever use this software again.
If one treats security issues like this; the nice and uncluttered interface can not fill this kind of gap.
PS: Btw. you really should update the client-plugin now - there is a PoC in the wild!
DO NOT INSTALL THE LATEST UPDATE
My control panel lost connection to EVERY WEBSITE I had configured. And I have a lot of website configured. I sure am not going to go through and re add every single one.
That being said, they solution was once really good, but now kinda sucks. It doesn't update my plugins or themes. Sure the free stuff from the repository will update, but nothing purchased or licensed.
So whats the point of having this again?
Oh and I have a lifetime membership that I paid $200 for. I have everything they sell.
We have used this app for over a year. It updates plugins and such fine, but the advanced features like cloning, etc. are HORRIBLE!!
We paid $200 for the addons and they never work. Always a connection error.
And the support and documentation is substandard. We have asked for a refund and no direct answer from support. All we ever get is "thousands have used the app successfully" in every reply.
So I am entitled and qualified to make this review. It is 100% accurate.
DO NOT USE THIS APP! Just trying to help and save someone lots of wasted time.
InfiniteWP started off good with very good usabilty and development was quick to offer new addons and some bugfixes. But over time more and more bugs haven't been fixed or took forever to fix and stability didn't improve much. Essential things like backups didn't work well on some servers and the devs promised bugfixes for months and months. While very slowly some have been fixed, others are not working until this day.
After a while the complaints in the forum became too much, so they simply closed it!! For me this was a big alarm going off and over the course of this year it turned out that the support didn't work at all anymore. Security related bugs haven't been fixed for months, tickets have been simply closed without a resolution and lately they have even introduced changes to the core and/or the client plugin, that rendered premium addons useless and they expected you to buy them again in order to work again. I know these kind of things happen, but I simply can't get rid of the feeling that they are desperately trying to keep you paying without a real progress and no real support. I have made the cut and moved on (there are similar solutions, that seem to be managed much more prefesionally).
Edit Nov. 2014: I had to reduce my rating to just one star! We had worked with InfiniteWP for 1.5 years, spent a few hundred bucks and had many, many problems. For various reasons we decided to give their backup another go recently, but that went really bad. Their support is nonexistent meanhwile and all they do is feed you good will messages, but they actually haven't solved any of our problems. We are running our own servers, so we have complete control over the performance, but still the whole solution never was 100% reliable. Now they stopped responding to our tickets (recent one is unsolved for 4 weeks now) at all. Beware, you are gonna loose money with this solution.
Sounds like it might be a great tool, but the requirements exceed what competent shared service hosts can provide and allow customers to make use of.
Things like requiring alterable PHP max execution time puts it out of reach of the majority of WordPress users.
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