Multiple months went into trying to get IG working, with up sells to the Enterprise version I was not ready to commit as the support is sub-standard. I tried to ask questions during a pre-sell call and got "We can do that" So I purchased. Between HostGator and IG, I was stuck in the middle and tossed back and forth. Finally HostGator edited their code and got the IG License validated (took 1 month). I purchased their Valet hoping that would get me better support and set-up IG the way I was looking for. However this too proved to be an unfortunate mistake. I (originally) gave 2 stars because I believe as a BASIC crowed funding platform it may work out, however (changed to 1 star, really there are much better solutions out there.) you cannot sell T-Shirts as an example (because you cannot add size requirements and gender etc, like woocommerce) Woocommerce integration is kind of a joke.. and I will not get into it here.
In the end this company hides behind there support policy and does not offer refunds, You cannot speak to anyone, and the more money you pay the more you will loose unfortunately.
Very disappointed in their character. Ive tried to be diplomatic with emails, but in the end I am the one who suffers.
Please do not buy this product unless you know EXACTLY what it will do for you. I only found out after I had already purchased and ran into road block after road block.
A big drop in functionality compared to the astoundify version and much much more expensive.
It's not compatible with the astoundify version either. I bought the fundify theme for astoundify together with the paypal adaptive payments and stipe payments option.
Do they work with this new version. Well the fundify theme doesn't and I can not tell if the other extensions work because this new version does not have any donate button.
This is a very poor plugin that does - nothing really. Don't waste your time on it unless you are prepared to pay for any sort of functionality.
The old astoundify plugin I scored at 4 this version it barely managed 1
I have started with the "commerce" license in January and it was a hard trip from the get-go. I later upgraded to ENTERPRISE.
I don't want to repeat what you can read in the other reviews, I would write something like in the one 2-star rating to be found here, almost verbatim.
That said, the reasons it is 3-star is that I have to consider my own lack of experience with WP and insufficient experience with crowdfunding concepts on the payment gateway side as well. I had expected the crew from ID would be more forthcoming with help in areas not entirely their turf (but closely related), that didnt pan out.
However, if someone is a wp pro and knows php and css well and takes the time to familiarize himself with paypal adaptive and the other payment options - THEN the ENTERPRISE license can lead to a useable product (forget the other licenses).
If anyone wants that ENTERPRISE license for half price leave a comment**.
I have decided to let a professional programmer do my CF site from scratch.
(msg edited for word mixup)
Great Plugin, great support, couldn't be more satisfied.
This is probably the cheapest and fastest way to get your own crow funding website running, without having any certain skills in programming.
The documentation is easy to follow and if you are struggling you have a great support forum that respond quickly.
(I have purchased the Enterprise version combined with the backer theme.)
This is the worst operation of my life.
Last year I've bought astoundify crowdfunding solution with fundify theme.
My website was ready to go, but there was some little problems to fix BUT
Ignition deck acquired this theme around five month after I've bought it and pretended to upgrade the crowfunding power integrating their own system.
Well...Good news ! Expensive but Good !
Now things are worse.
At first I had to rebuy the theme with the Ignition deck solution...More than Four times the original price.
No special price for the previous version/owner customers.
Ok, this wouldn't be a problem if the new product and it's support were better than the previous one. ( That I miss very very very much )
But there are to much bugs !
Some main options aren't working out of the box !
You can't use the product just by configuring it... You need to put your hands in the code... And what a code... I'm not very skilled but with fundify nothing seems to be well cleaned from the last owner.
But this is not the worst part.
The customer service takes at least 3 days ( when they dont take ten ) to answer something like " This hasn’t been fixed yet, but it’s still on our radar " about a function that should work out of the box.
No one works on weekends. If you have an emergency just go... yourself.
Most of the customer service answer to something that should work because you have paid for it, is like half " do it yourself " and half " stay tuned we're on it " but you can wait a month without any solution.
My crowdfunding website isn't working at all. I expected to start my business last september but here I am : Lost and ruined !
Thank you Ignition deck.
I must say that all this situation concern Ignition Deck with Fundify theme.
This is my case and I don't want other customer to fall in the trap.
Maybe one day things will work as it have to and as it used to with astoundify for example.
But for now you've been warned.
Don't be one of the test customers...
( sorry about my bad english )
After posting this message, as you can read next, IgnitionDeck staff reacted and helped me, fixing an important bug I've been waiting for a month...
Now I can start my crowdfunding website.
As I live in france, I can tell there is still some code to modify for fundify theme with IgnitionDeck to work perfectely...
If you share my experience you'll have to dig into the support forum.
For sure, I have wasted much time trying to make this work.
The IgnitionDeck staff reaction after my complaint here is my only compensation that's why I only put 3 stars.
The staff here is really kind but I think they rather try to give answers than asking more questions when you have already given all the details of your question.
Sometimes I felt like they temporize... And I'm not the only one to say that..
Finaly, IgnitionDeck's team will help you, but sometimes you'll have to insist.
I'm pretty sure that things are going to be alright soon.
My trust in IgnitionDeck is back again but there's still some road to do to be fully satisfied...
Good luck guys !
I have long hesitated to even write a review, especially as it is quite unrealistic to expect this company to take any HINTS from bad reviews, looking at their excuse-generator named "Andrew". Btw.: Andrew, in real life, is one of the better support persons of this company, but he is strictly a 9-5 person, week-ends off, as all others are. If you have holiday season of any kind no answers for a week are the norm.
This is quite normal for a regular company, but NOT for anything happening under the auspices of WordPress, where helpdesks are usually populated 24/7 and often around the world. Even single person enterprises often support their non-paying customers on weekends as it is seen as a task and prospect rather than a job you "clock in" for.
So what do you have to expect when going the ID way:
1) Unless your site has a one-time-only crowfunding endevour the 500.- bucks enterprise version is mandatory. With the 150.- commerce license you cant do chained or parallel payments and in general submitting projects is a drag. The basic version really is good for nothing, as is the "free" version. So dont even try unless you do not value your own time.
2) Expect BUGS. yes, plural. And do NOT expect them to be fixed for you right away or anytime soon - probably in the next update, which may be far away.
3) Do not take ANY function for granted. Just because it looks like its supposed to work in a specific way doesnt mean it actually does. Not even fuctionality you would assume to be essential (like receipts for payments)
4) Expect to be left alone when the area of expertise leaves the immediate vincinity of ID, e.g. questions regarding the payment gateways are often ignored with the advice to ask THEM. So THEM might then refer you back to ID, can you spell "between a rock & a hard place"?
5) Expect MANY others competing for support time. All you get then is the lame excuse that they are understaffed but work to change that situation. Maybe so, but maybe also too late for ME.
6) The dreaded weekend: you put in a ticket on thursday and PRAY that it gets worked on on Friday, because if it doesnt, you next chance is MONDAY. Often answers are rather follow up questions - even if you answer them immediatly they wont be addressed before - you guessed it - the next day (if you are lucky).... so one issue easily can take weeks until resolved.
7) You start putting in questions too early, because you fear late responses - but the forum software does not allow editing. leading to a chain of your msgs before someone from ID looks at them - very messy and easy to remedy, but NOT remedied - why?
8) Their documentations is spars, you can not search it (!) and its in wide areas outdated, also features are mixed from various versions which is very confusing. IMO nobody can set up a working CF site ONLY using the docs, no matter how experienced or smart he is. But that should be possible.
This company seems to have released a half-baked product WAY too early, likely trying to improve it "on the road", but at the expense of early customers. In a year or two it may be worth looking at again. quite possible a fully functional bug-free CF platform is then available for relatively little money. But we arnt there yet.
At e.g. peopleperhourdotcom fully developed CF platforms, made to your specs, can be had for $ 500,- - and even if that requires another 500.- for getting it finally into the shape you want, that is done in 10 days, not 10 weeks, and ten weeks is FAST in the world of ID!
So if you want a new hobby, have time and money to burn (mostly time) and are an expert in php and CSS and WP, go for it.
If not, go somewhere else!
We're programmers and couldn't get this to work..
Purchased the $500 enterprise license and paid for a $400 enterprise valet. The plugins could be better integrated. Plenty of odd behaviour.
For the price I expect more.. Based on their support forums there are others that have similar considerations and frustrations.
Dealing with "Karl" in support is a pain. Professional enough but in no way accommodating.
Between the software license and the staff time we had a few thousand dollars into this. We ended up walking away and developed our own crowdfunding software.
Before you spend time and money on ignition deck you should take a look at other options.. We wouldn't recommend them..
IgnitionDeck is definitely not the most simplistic plugin. If you're looking for a one-click install of a complete crowdfunding system and platform with integrated e-commerce functionality you're out of luck.
Yes, it's complicated. So is learning Chinese. But you can't blame the Chinese for that. There are things that are more complicated than others. You can avoid them, but you loose a lot along the way. Choice is yours.
If you decide to run a crowdfunding platform or e-commerce shop, you're already more ambitious. You need to configure IgnitionDeck, and because it's more software package/system than 'plugin' there's much to configure.
Granted the documentation and the terminology in it is not always the most intuitive. I would subtract half a star for that if others had not deliberately low-rated it out of pure frustration. It doesn't claim to be a one-click and you're done thing. And if you think, it cannot otherwise you're having a mediocre shop solution.
I found all, ALL of the issues I had were due to not reading the documentation. And yes, you need to re-read sections and dig into it to make it yours. If you don't have that endurance, how can you run a shop or business?
To recap: IgnitionDeck is a software package for building a crowdfunding platform like Kickstarter in a few days. For that it’s unbeatable! It does exactly what it claims to do and more. Engage with it and make it yours.
I have used countless themes, frameworks, and plugins including some I have made myself and I have been working with WordPress professionally for a long time and I can tell you that I have NEVER had as many issues as I have with Ignition Deck. NOTHING works the way it should from the start. You will spend hours on the support forums. So many bugs I cannot begin to list them all.. Its one thing if this was a free service but its not, it costs hundreds of dollars. On top of that, there are countless issues that, while not hindering the functionality of the site, are just annoying. I was hesitant to say, "Worst of WordPress" because overall there is worse but for money, nothing compares. Its absolute junk.
I purchased ignition deck commercial as more of an experiment to see if I could build a property crowdfunding platform on WordPress.
The flow of such a platform is not your conventional crowdfunding platform but what appealed about the product was that the foundations were there.
The journey so far has required significant work but without the support of the ignition deck team, this would not be possible. They have answered all my questions in good time and pointed me the right direction. You do need to be tech savvy but for the price this product represents good value.
As the product matures, it will be great for many different scenarios and i believe they will get there as there is a good team behind it. As users we can also help them as they have been kind enough to accept my feedback.
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