After having had the free version I upgraded to the pro. I was in touch with the support them to get a few things fixed, such as making the image title and description read by search engines, which is not the case if you don't display them. They promised me fix that within 72 hours. After that I never heard back from them. I sent a few emails to ask about the status. No reply. I then realized that you only have one month free support. I thought that was the problem, so I bought one month of support (~$10). I sent them several emails again... no reply! Other problems I have are that the social icons on the bottom don't always work, or some of them don't even show. Furthermore I thought the pro version is more flexible than it is. I have a black theme so I wanted to adjust the color frame of the light box to better blend with my theme. Pretty Lightbox doesn't allow you to do that. It's just ugly the way it looks now.
Initially when I had some other problems, they asked me for my WP login credentials so they could have a look...!!! Would you feel comfortable if some strangers snoop around in your database?
Conclusion: I have a plugin that doesn't look professional (lack of customization), doesn't work properly, bought from a company that doesn't have professional business practices and steals your money because they don't deliver what you have paid for.
DON'T TRUST THEM!!!
Only supports three galleries. Nothing impressive enough to pay for, do not waste your time.
I first got the free version and really liked it, so I bought there pro version and it worked for about 2 weeks. Then 4 days ago I logged into my site to update it, and all my 45 galleries are gone.
No this is where I think it might be a scam.. I sent out 4 emails with no response at all, and I there forum site, there are post from people with the same problem as me.
Even if the company contacted me and said that they have no idea how to fix it, I would be fine with it... But they will not get back to me. :(
All these galery plugins do exactly the same. The only difference is the styling.
I purchased your gallery bank. But when I install pro edition, it 's not appear something like "short-code" like free edition. So, I can't use it.
I try to activate free and pro at the same time, but it occur an error.
I try to email for you, contact through your website, wp forum and skype. But noone answers me!
Could I refund?
The list of features included in the Lite/Free version include the following
Upload Videos from Youtube, Vimeo, etc.
When you attempt to do so you find out you must buy.
I expect when I find the 'right' video gallery plugin, I'll WANT to Pay and will upgrade. But I do not like False Advertising and WASTING MY TIME.
If tested out and worked, I would have likely purchased the Developer version.
So long........ I'll buy from someone else.
Have version 3.87 of Pro. Turns out that this verifies if you have a good key when it updates or something. So suddenly all of my galleries don't exist. I contact customer service and I get a mail-delivery failed message. Looks like their site is down or something. Now it can't verify, so it shuts down everything on my site. Brilliant. Costing me money. This is BS.
Plugin should not be listed on here, you cant even delete files without upgrading to paid.
Is not compatible with the latest Visual Composer, breaks the icons of VC when activated. Tried to get support for this, after 2 weeks still no solution. We asked for a refund because this plugin is simply not suited for Visual Composer wordpress users, but TechBanker does not refund. Our recommendation is not to purchase this plugin because of the poor support en very customer unfriendly refund-policy. This is the answer we got from Tech Banker support:
"Unfortunately, we have a no refund policy and it is clearly stated in the terms and conditions which you accepted before making a purchase.
Here is the link, please have a look at it.
We always encourage our customers to test the free edition and check online available demos before making a purchase."
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