WordPress.org

Plugin Reviews

Gallery Bank - Photo Galleries & Albums

Gallery Bank is an super advanced plugin which creates Beautiful Photo Galleries and Albums for WordPress Websites. It is fully responsive.

76 reviews
Average Rating
4.4 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
Help tech
By , for WP 4.5.2

Help tech is TERRIBLE!!!

Does what says, if you are lucky.
By , for WP 4.5.3

I will start by saying the gallery does what it says, but only if you are lucky. And don't count on their customer support!

I did the foolish thing that after reading the 1 star reviews and reading about the problems other people had with the plugin and problems getting them sorted out with their "customer support" I still refused to think it could be that bad, but let me tell you, it was. Trust me, you are better staying off from this one. Do not give them your money, you will not get the product you were hoping and you might not get your money back.

I contacted the developer on two occasions. First one was just for them to update the setted website in their database when I changed to SLL encryption. That worked okay, they fixed that quickly.
Second occasion was the one that made me claim a dispute to PayPal and to my luck, I got my money back from PayPal. After reading other 1 star ratings and their comments, I was quite skeptical if I would get them back since it seems that they have hidden a "no refund policy" notification somewhere in their site, which I'm still unsure where you could have gotten access to at the purchase.
DO NOT TRUST THAT YOU WILL GET YOUR MONEY BACK IF THINGS GO WRONG, YOU MOST LIKELY WILL NOT!

Their understanding of customer support was following options:
A) Give your sites admin login username and password to them and they will see what's wrong. I refused for quite clear reasons.
B) Give remote connection to the server so that they can see what's wrong. You can see where this is going...
C) They are not going to help you if A or B don't suit you. And I would never encourage people to give Admin login details or remote connection to their website no matter who is asking if you don't know them in person.

Take your money to elsewhere. And tip when you are doing that: When you are hopefully looking for some other gallery plugin, always ask the plugin developer what is their understanding of customer support before buying. Will they require admin rights or remote connection to fix issues and keep that email in case you have to make a dispute with PayPal. And always use PayPal!

the worst gallery plugin i have seen
By , for WP 4.4

translation is terrible, the plugin doesnt work, it always wants me to pay for features, also it is the same as to add the image with <img src

Completely Waste
By , for WP 4.5.2

The Free version of this plugin is not for production use.

Use native gallery anstead of this one
By , for WP 4.5.1

80% of features and options are premium only. Why I should use this gallery. Looks not as precious as I need.

very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!
By , for WP 4.5.1

very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!very bad support!!!!

Too many basic features are disabled in the light version
By , for WP 4.5.1

I can understand and appreciate requiring a Pro purchase to unlock advanced features, but to disable basic things like the ability to select multiple photos for bulk deletion is ridiculous. I uninstalled it immediately.

Unusable at all
By ,

"only 3 galleries aloowed in free version"

Absolute scam, DO NOT purchase
By , for WP 4.4.1

teased in by the free version with only 3 albums, after i brought the premium version. i was never able to install it properly, after one month of back and forth, no support was available to me. they wanted me to give them my admin user name and pw so they can do it themselves??!...I refuse to allow that as an option. After looking at their positive reviews, it seems that they are all fake based on the fact that all the user names seem randomly generated, multiple reviews made on same day then stops for a period and review seems pre-scripted. Do not fall victim to this. I will report to to wordpress.org.

This is just TRIAL
By , for WP 4.4.2

There is a difference between a Free version (which can be with limited features but must be production ready) and a Trial version (which is created only for evaluation).

The Free version of this plugin is not for production use.

You must log in to submit a review. You can also log in or register using the form near the top of this page.