For what it is meant to do, I have to say that this plugin works well. I'm able to allow my WordPress site users to submit tickets to Freshdesk without them having to create an account or login at Freshdesk.
They simply log into my site with their username and password as normal, and then visit a page where I've embedded the Freshdesk Feedback widget. It's quite convenient and simple.
There are some admin things in Freshdesk that are kind of difficult to get at first, but customer support at Freshdesk very patiently and in a dedicated manner worked with me until I got my issues resolved. The team at Freshdesk really try hard to solve problems and get back to you, even if it takes a bit of time.
Freshdesk to me is one of the better helpdesk systems in comparison to others, and I really appreciate the team there for developing this plugin and for going the extra mile to help get things working correctly!
After a small error in the original release, this plugin is confirmed as working with Freshdesk on WordPress 3.8.1
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