Plugin Reviews

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Freshdesk Official

Freshdesk Official plugin is a seamless way to add your helpdesk account to your website. Supports various useful functions.

1 review
Average Rating
3.4 out of 5 stars
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So limited and completely backwards
By , for WP 3.8.3

1. Easy to set up and use
2. Works as advertised
3. The pop-up and embedded support widget are really cool

1. Caused my Freshdesk users to have to log into my wordpress site (none of them are users on my wordpress nor will they ever be. I had to disable the feature for my agents to log in to work on tickets.
2. All I want is my Freshdesk Solutions to be integrated with my WordPress site to eliminate duplication of effort. I wasn't a single place for our knowledge base to live on our public website.
3. Perhaps I'm a bit slow on the uptake here but why would I want to automatically create tickets from comments? This was completely unclear to me.

This is a mediocre start. I hope that further integration is right around the corner.

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