Plugin Reviews

Formilla Live Chat - Real-time Chat Plugin

Live chat software with real-time visitor monitoring for your WordPress site! Live chat with your visitors using a clean and easy-to-use interface.

60 reviews
Average Rating
4.7 out of 5 stars
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By , for WP 4.5.2

I have tried many chat plugin for my website. I found this is the good one which is very easy to integrate and use.

By , for WP 4.5.2

First time i make a review!
The free option has everything you need, but i'll go pro just to have more people dealing with the chat, and to support further development!
Easy to use, and awesome dashboard design, super intuitive!


Thank you
By , for WP 4.5

I can use my phone to chat to my website visitors and initiate a chat , the app notifies me . So im constantly monitoring potential sales . Love it so far

Amazing plugin
By , for WP 4.5

This is an amazing plugin for live chat. Everything works perfectly. It's super easy to use. I love it.

the best plugin for live chat
By , for WP 4.4.2

بهترین پلاگین چت آنلاین هست ، به دو دلیل 1- اینکه امکانات خیلی خوبی داره که پلاگین زوپیم در نسخه پریمیوش داره این امکانات رو و 2- اپ برای اندروید و آی او اس داره که براحتی میتونید مثل اپلیکیشن های ارتباطی با مشتری گفتگوی آنلاین داشته باشید.

The best plugin for live chat

Awesome service
By , for WP 4.4.2

I had a troubleshooting issue which was really my fault. Customer service sent me a note on how to fix it and bam! Thats amazing. Highly recommend this plugin!!

Love Formilla
By , for WP 4.4.1

We love Formilla, as it helps us give our client instant help. I'd like to see the monthly-by-month cost to be more competitive, particularly being a micro business. I think you'll get a much larger following. Good work.

5 Stars Easy!! LOVE it!
By , for WP 4.4

As a savvy entrepreneur doing a business start-up, I needed a plugin that was reliable, easy to use, and extremely cost effective. Formilla has blown me away on all 3 points. While most chat apps I researched were costing $15 a month, Formilla undercuts all of them with offering their service for only $8 per month on the yearly plan. Truly mind-boggling, but don't let the low cost fool you!! It's packed to the brim with amazing features, and here are several of my favorites:

- Ability to request chat for any visitor (you can do this manually or set it to automatically request at a set interval) Take initiative with helping them navigate their way around the website or answer FAQ's instantly and you will totally wow them. You can also see if they're a return customer or first time on the website and adjust accordingly - for return users I don't always initiate the chat first as they've been there before.
- Besides the desktop browser interface it has a flawless and 100% consistent INSTANT iPhone/iPad notifications when on the go. No need to remember to login every day either, as it stays logged in for you.
- If you decide to set offline hours, you can set the "Chat with us" button on the website to say "Leave us a message" so it emails you instead. This will keep your customers from attempting to chat and getting frustrated at the lack of response and unprofessionalism. If for some reason you are away during online hours you can have a message pop up as well for them to leave a message in the chat box instead and it will email you.
- Chat archive history stores everything in case you need to go back and look something up or monitor how well your agents are relating to customers.
- Customer status shows if they've gone "Idle" so you know if they've left or are still there. Also shows if they are typing something or not.
- You can require customers to insert their email address before chatting with you, so you can later add those onto your mailing list.

And I could go on and on! The world is getting more and more modern and you gotta keep up. The overall morale of my customers is higher now that I am offering customer service via chat as many of the younger generation prefer that over making a phone call. I have been able to provide better and faster resolutions and my customers are thrilled. To say the least, Formilla has a customer for life and gets two BIG thumbs up from me. Cheers, guys!

Seamless Plugin - We Love it!
By , for WP 4.2.5

We love this plugin it's seamless, and the mobile app is awesome. Thank you guys for the great customer service as well :).

its a great software !
By ,

its a great software !

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