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Plugin Reviews

Formilla Live Chat

Live chat software with real-time visitor monitoring for your WordPress site! Live chat with your visitors using a clean and easy-to-use interface.

32 reviews
Average Rating
4.6 out of 5 stars
Easy and Efficient
By , for WP 4.1.1

The plugin is easy to use and efficient.

I use it on my websites and I am thrilled with results. The ability to talk directly to someone is really appreciated by my visitors and very good for us to generate potential lead.

A very good and reactive support.

When an email is sent to support, you really have a reply within 24h, or much quicker... I had a fix on a problem in a couple of minutes. I really appreciated it.

Excellent Live Chat Plugin
By ,

Amazing chat plugin! Shows real time site visitors, you can push a chat notification to anyone you see currently on your site to engage them in conversation. You can customize the chat client to your site colours. Super fast response from customer service. Nothing but good things to say! :) Try it out, you'll love it too!

Best Option for Guest interaction on your Site
By , for WP 4.1

Bit of a shame there are people who would put a low rating here, not warranted at all there is a free version and it provides you with enough functionality to give you the incentive to go Pro. The 100/pa or so bucks is nothing in comparison to the amazing ease you can monitor your Guest Visitors and interact with them. Not sure how much more customisation one needs but my options were a perfect fit, not sure how much more you need and I am a demanding designer.

If you have a commercial site you will be able to recover your investment in no time, I did on my first day.

This is after looking at numerous paid services and free options available, hands down BEST solution out there at the moment.

In addition the support you get is top notch, Tony is awesome, if the res to the team is as good we will be using this site as long as my presence on the web is going.

Thanks Team Formilla from Team Radicall

Fantastic Product With Great Customer Support!
By ,

Great all round!.. This was my first plugin installation but with the video tutorials it was super easy to install. If I can do it, anyone can!! I contacted the support team to help me customise the appearance and they got back to me straight away. They were so helpful and my site looks great. So useful to see visitors in real time and what pages they visit etc. Still within my premium trial period, but i will definitely be upgrading from standard to premium. Well worth the money!

awesome tool and very helpful
By , for WP 4.0

I had my website rebuilt and was having trouble getting conversions. My IT guy told me about formilla. I installed it and fell in love with it instantly. So interesting to see what pages people came in on in real time, how long they were on there. Formilla also helped me get conversions as evidenced by the online and offline messages I received. Great little plug in and after the two week trial I subscribed so I could still have all the useful information. great after sales support too!

Easy to set up, and support when you need it!
By , for WP 4.0.1

Great software, and it works great. It was realtively easy to set up (I'm not an expert, so that's saying a lot!). I ran into some trouble with the settings in Chrome, but their support was immediate and super helpful. I am really happy with the way this works!

This is a MUST HAVE for your site.
By ,

I played around with a few of these as I think they are VITAL for any business running a website.

I tried Formilla and found that it was VERY easy to set up and run, even for someone brand new to wordpress.

I sent a message to them via their chat system and received an instant email from a guy who was extremely helpful.

I have now paid for the pro version as he answered all of my questions. Since I added the chat widget to my site (1 hour ago), I have already potentially made a sale. It shows whos on your site and allows you to pop a message up asking if they need help. Amazing.

Thank you so much for your great service and assistance with the setup.

Excellent plugin
By ,

it's very usefull plugin , it 's very easy to use and it works nicely i recommand it to everyone.

Feedback
By , for WP 4.0

good plugin.. please use it.. Thanks..

Great plugin - EXCELLENT support
By , for WP 4.0

First, I cannot stress enough how great their customer support is.

This plugin was installed by our web developer. Once the site was up and running, it was my responsibility (marketing!) to maintain and adjust the site and plugins. Formilla Live Chat has been a piece of cake.

If I have a concern or an idea, I send an email and get a response within minutes. The new Most Active Visitor function is awesome. Now I see who's online, if they're a new or returning visitor, and the page they're visiting. I can initiate a chat too.

We started out with the free chat option and upgraded to Premium a few months ago. We have no issue with the monthly fee for our premium account. It's worth it to be able to share the responsibility with a few other people within our organization and have the added benefits of customization and the other new functions.

Thanks!

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